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Digital Transactions Process Analyst

PerkinElmer Shared Services sp. z o.o. O firmie

PerkinElmer Shared Services sp. z o.o.

Aleja Generała Tadeusza Bora-Komorowskiego 25


Digital Transactions Process AnalystNumer ref.: JR-018007


Delivering exceptional level of service to our customers involving several key responsibilities that include:

Finding problems and resolving quickly

  • Daily support to Credit Collections on their invoice issues
  • Running reports daily to identify failed, blocked, or rejected transactions. Troubleshooting the reason for failure, resolving the issue, confirming that the transaction is able to pass effectively, and checking proactively for any additional similar transactions that may have been impacted by the root cause
  • Proactively identifying issues that would otherwise impact the customer and fixing them
  • Is ultimately responsible for invoices getting to customers as fast as possible without issue

Sharing knowledge

  • Sharing knowledge and best practices by documenting steps taken to resolve issues on a group shared knowledge base. 
  • Tracking all internal work and customer facing communications in Salesforce.com Cases

Addressing immediate customer needs

  • Solving for immediate customer needs including complaints, issues, tasks, requests, or updates
  • Handling incoming contact from customers and customer systems (calls, email, 3rd party platforms)
  • Logging, classifying, solving and closing any issues that pop up in a timely and effective manner and keeping the customer informed throughout the process
  • Following documented troubleshooting steps before escalation to others on the team by using the website, web admin tool, SAP, and by working with 3rd party platform support
  • Acting as the customer facing “case owner” from end to end when the customer has reported a problem
  • Enriching existing knowledge base and documentation with any change needed

Role requirements:

  • BA or MA degree
  • min. 4 years of work experience
  • Previous experience in Credit Collections, Customer Service, Master Data Management or Data Steward is a must
  • Excellent knowledge of SAP
  • fluent in English - at least CEFR B2 level
  • Strong attention to detail and ability to think analytically
  • Strong organizational, planning and time management skills
  • Must be able to work in a constantly changing environment and adapt easily
  • Team player with a positive attitude
  • Commitment to quality processes and outcomes
  • Ability to prioritize and manage multiple tasks
  • Proficient in Microsoft Office 365 (Excel, Word and Outlook)
  • Knowledge of Salesforce CRM a plus

What we offer:

  • attractive compensation and performance bonus
  • recognition & referral awards
  • tuition reimbursement program
  • language classes
  • business, technical and soft skills trainings
  • private medical care (incl. basic dental care)
  • life & accident insurance
  • sport programs (individual and team)
  • CSR activities
  • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
  • modern office facility
  • relaxation, gaming and nursery room
  • casual dress policy
  • fresh fruit served every morning
  • bike ride subsidy
  • home office
  • day-shift
  • …and up to 30 days of vacation!

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