Digital Transformation Lead, Global Key Account

The Digital Transformation Lead role is an exciting opportunity to make your mark on a critical deliverable for a customer in this key segment for ISS. Dual reporting to the Segment Business Solutions Lead (primary) and the Global Account Director, this role is responsible delivering technology-led innovations across multiple countries, with the aim of improving efficiency, effectiveness and/or experience on one of our Global Key Accounts operating across Europe.

Key Purpose

• Be a SPOC for the customer in technology-related matters and ownership of the joint Technology Roadmap

• Manage the end-to-end process of implementation of digital solutions across the portfolio, such as IoT, RPA and other technology-led initiatives. From inception through to completion, including business case and technical responses to client approvals process.

• Collaborate with Group IT to identify applicable best practices, and ensure early deployment on the GKA, as a lighthouse contract.

Your key responsibilities will be:

• Develop a forward-looking Technology Roadmap for the account.

• Establish and maintain governance processes to direct, monitor, and assess Technology Roadmap implementation progress and outcomes.

• Lead and direct technology implementation programmes and projects.

• Collaborate with ISS Group IT to identify a pipeline of potential technology-led initiatives that enables the account to be a lighthouse contract for proptech and digitization.

• Be the single point of contact for the customer in technology matters.

• Communicate and coordinate with ISS and Customer stakeholders to ensure cross-country awareness and adoption of the implemented Technology systems

• Ensure compliance with the Technology Service Specification and client approvals process (

• Establish and agree processes for raising new innovation solutions (new initiatives), engaging employees in the process and contributing to the successful integration of approved initiatives into the ADP

• Coordination with FMS instance responsible and business transformation functions assigned to account on an ad-hoc basis.

• Responsibility for developing and designing reports and supporting processes to deliver improved decision making.

We look forward to receiving your application. Please send your application through our online recruitment system by clicking the link to apply.