Oferta pracy

Digital Transformation Lead, Global Key Account

ISS World Services A/S

  • Søborg, Denmark

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work

Your responsibilities

The Digital Transformation Lead role is an exciting opportunity to make your mark on a critical deliverable for a customer in this key segment for ISS. Dual reporting to the Segment Business Solutions Lead (primary) and the Global Account Director, this role is responsible delivering technology-led innovations across multiple countries, with the aim of improving efficiency, effectiveness and/or experience on one of our Global Key Accounts operating across Europe.

Key Purpose

• Be a SPOC for the customer in technology-related matters and ownership of the joint Technology Roadmap

• Manage the end-to-end process of implementation of digital solutions across the portfolio, such as IoT, RPA and other technology-led initiatives. From inception through to completion, including business case and technical responses to client approvals process.

• Collaborate with Group IT to identify applicable best practices, and ensure early deployment on the GKA, as a lighthouse contract.

Your key responsibilities will be:

• Develop a forward-looking Technology Roadmap for the account.

• Establish and maintain governance processes to direct, monitor, and assess Technology Roadmap implementation progress and outcomes.

• Lead and direct technology implementation programmes and projects.

• Collaborate with ISS Group IT to identify a pipeline of potential technology-led initiatives that enables the account to be a lighthouse contract for proptech and digitization.

• Be the single point of contact for the customer in technology matters.

• Communicate and coordinate with ISS and Customer stakeholders to ensure cross-country awareness and adoption of the implemented Technology systems

• Ensure compliance with the Technology Service Specification and client approvals process (

• Establish and agree processes for raising new innovation solutions (new initiatives), engaging employees in the process and contributing to the successful integration of approved initiatives into the ADP

• Coordination with FMS instance responsible and business transformation functions assigned to account on an ad-hoc basis.

• Responsibility for developing and designing reports and supporting processes to deliver improved decision making.

Our requirements

Professional Experience

• Programme Management and Project Management expertise.

• Ability to manage multiple deliverables concurrently, support decision making on funding decisions and prioritisation, and providing guidance to project resources.

• Ability to manage and communicate change, identifying, assessing, and mitigating risks and issues.

Personal profile

• Structured, analytic, detail-oriented.

• Ability to engage with stakeholders to support consistent adoption and application of Technology systems, to drive standardisation and operational efficiency.

• Excellent interpersonal, stakeholder management and communication skills.

What we offer

Job Benefits

We offer you a challenging and exciting career in an ambitious working environment characterised by high pace and drive. ISS has an open and informal international culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.


We look forward to receiving your application. Please send your application through our online recruitment system by clicking the link to apply.

ISS World Services A/S

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

Scroll to the company’s profile