Digital Transformation Project Lead / Manager for OtC

Infosys Poland Sp. z o.o.About the company

  • Pomorska 106A, Łódź
    Łódź, Łódź
  • Offer expired 25 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • director, team manager

Infosys Poland Sp. z o.o.

Pomorska 106A


Your responsibilities

  • Define, lead and support large and complex Digital transformations in BPM environment,

  • Understand 'as is' business processes, design 'to -be' processes/operating model, capture and analyse client requirements leading to implementation through one or more levers (technology & non technology),

  • Conduct detailed process assessments and identify opportunities/ projects leveraging Digital Transformation levers, prepare implementation plan and present for evaluation, review and approval by the Client,

  • Leverage Digital transformation and best in class market solutions to improve customer experience, efficiency & quality and deliver value by releasing human potential,

  • Manage transformation projects in area of automation, tools & platform solutions implementation,

  • Leverage internal and external benchmarking data and leading practices as a means to unearth opportunities and prioritization,

  • Drive process standardization and continuous improvement,

  • Define and refine the solutions & processes,

  • Establish and run governance with internal and external stakeholders, pro-actively monitor & track issues for completion,

  • Act as a link between operation, business and IT teams.

Our requirements

  • Fluent English (written and spoken),

  • Min 5 years of experience in SSC or BPM environment,

  • Experience of process improvement, redesign and harmonization (preferably in the Digital environment),

  • Experience in transformation projects in area of automation, tools & platform solutions implementation,

  • Experience in digital strategy engagements for Order to Cash using key emerging technologies likes Artificial Intelligence, Advanced Analytics, Omni/Conversational Channels, Cloud, Blockchain, Chatbot, Social &Mobility - would be an advantage

  • Excellent problem solving, consulting skills and business acumen in addition to quantitative and analytical capabilities,

  • Good Project Management skills – Ability to coordinate with relevant internal stakeholders to manage project plan and deliverables,

  • Knowledge or experience of F&A, S&P, S&F or MDM would be an asset,

  • Good communication and client facing skills, managing multiple stakeholders and conflicts,

  • Mobility up to 30%,

  • Thinking outside of the box and problem-solving skills

What we offer

  • Working for prestige Client

  • Internal training program

  • Opportunity to take part in international projects and gain experience with various businesses

  • Set of social benefits to choose from

  • Great atmosphere

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

  • training and courses

  • Multisport

  • semi-annual bonus

  • Christmas bonus

Recruitment stages

CV analysis


Call with the Recruiter


Tests/Language verification


Videoconference with the future supervisor


Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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