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Dispatch Agent with French

  • Katowice, śląskie
  • Specjalista
  • 25.06.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

    For our International Dispatch Team we are seeking the following:

    Dispatch Agent with French
    Workplace: Katowice

    Your tasks:

    • Coordination of IT requests & incidents in the ticketing system
    • Proactive SLA tracking, monitoring correct timeliness and ticket flow
    • Dispatching onsite engineers for hardware related repairs
    • Active communication with onsite engineers and customers
    • Contacting with our technical teams and local management

    Our requirements:

    • Excellent French is a must
    • Communicative English level
    • Ability to multi-task and adapt to changes
    • Customer approach and very good communication skills
    • Ability to work in a team
    • Readiness to work on shifts (between 08:00 am and 06:00 pm)

    would be an asset:

    • Proven experience with customer service
    • IT related background

    Your benefits:

    • Stable, independent work in an international, flexible and open company
    • Interesting international projects and possibility of being part of a worldwide team
    • Welcoming and friendly work environment within young team
    • Direct communication and flat structure
    • Great opportunities for both professional and personal development
    • Buddy programme
    • Space for your own ideas
    • Language training
    • A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

    Would you like to join our team? Please send your CV in English.

    Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”