Oferta pracy
911441
Twoje dane osobowe są u nas bezpieczne. Ochrona danych osobowych jest jedynym z naszych najważniejszych priorytetów. Przetwarzamy je w sposób odpowiedzialny, ograniczamy gromadzenie i dostęp do nich, w szczególności w odniesieniu do osób, które uczestniczyły w obecnych lub będą uczestniczyć w przyszłych procesach rekrutacji. Przygotowaliśmy dla Ciebie informację o celach i zasadach przetwarzania przez Capgemini Polska Sp z o. o. danych osobowych oraz przysługujących Ci prawach. Komplet informacji znajdziesz pod niniejszym adresem strony internetowej.

Dispute Management Team Manager

Capgemini Polska

  • Katowice

    Katowice, Silesian
  • valid for 11 days
    until: 03 Nov 2021
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment

Your responsibilities

In this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions.

• Drive DGEM alignment within the area of expertise

• Drive performance improvement by applying best in practice standards and innovative process improvement methodologies

• Apply complex analytical models and problem solving techniques and methodologies to the specific context

• Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client

• Understand the business, its’s volatilities and the impact on organizational finances and services. Implements and advises on measures to mitigate these.

• Manage effective usage of resources in the service delivery

• Manage delivery utilizing KPI measures

Our requirements

  • Knowledge of DGEM Tech Technology

  • Understand the business, its’s volatilities and the impact on organizational finances and services

  • Proven experience as Team Manager

  • Experience and knowledge about process improvement methodologies

  • Being Subject Matter Expert for Disputes and associated processes

  • Fluent English skills

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to courses e.g. Excel, VBA, RPA, Customer Care

Capgemini Polska

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Scroll to the company’s profile
This is how we work
This is how we work