private medical care
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Oferta pracy
Dispute Management Team Manager
Capgemini PolskaAbout the company
- LublinLublin
- offer expired 2 years ago
- contract of employment
- full-time
- team manager
- remote recruitment
Your responsibilities
In this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions.
Drive DGEM alignment within the area of expertise
Drive performance improvement by applying best in practice standards and innovative process improvement methodologies
Apply complex analytical models and problem solving techniques and methodologies to the specific context
Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
Understand the business, its’s volatilities and the impact on organizational finances and services. Implements and advises on measures to mitigate these.
Manage effective usage of resources in the service delivery
Manage delivery utilizing KPI measures
Our requirements
- Knowledge of DGEM Tech Technology
- Understand the business, its’s volatilities and the impact on organizational finances and services
- Proven experience as Team Manager
- Experience and knowledge about process improvement methodologies
- Being Subject Matter Expert for Disputes and associated processes
- Fluent English skills
Benefits
- life insurance
- no dress code
- extra social benefits
- employee referral program
- charity initiatives
- Access to courses e.g. Excel, VBA, RPA, Customer Care
Capgemini Polska
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
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Dispute Management Team Manager, Lublin