Oferta pracy

Dispute Senior Specialist with German

Capgemini Polska

  • Lublin

    Lublin
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment

Your responsibilities

  • Analyses the ledger of deductions and dispute; Researches and resolves complex deductions and disputes

  • Performs research and collects the findings to help resolving the case using based on experience and client business knowledge

  • Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process

  • Researches client specific disputes and deductions for validity

  • Raises credits for valid queries; Reviews and approves credits raised by team members

  • If deduction is invalid, provides proof to support collection efforts

  • Reviews account reconciliations

Our requirements

  • High level customer service skills and very good communication skills

  • Previous experience in Dispute

  • Fluent German

  • Intermediate level of English (B1) as a minimum

  • Very good analytical skills, able to prepare analysis and reporting

  • Able to improve the process

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to courses e.g. Excel, VBA, RPA, Customer Care

Capgemini Polska

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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