Dispute Team Leader

Capgemini Polska

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment

Your responsibilities

  • Manages a team of Dispute and Deductions Specialists

  • Handles complex client specific queries, issues or escalations within the client context

  • Managing the escalations and overall team cycle time and effectiveness for deductions and disputes; Acts as first escalation point for contested disputes and deductions

  • Escalates problem deductions and disputes to the client in accordance with the escalation policy. Prepares recommendations with regards to actions

  • Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions

  • Attends f2f customer meetings if required

Our requirements

  • High level customer service skills and very good communication skills

  • Strong people management skills (at least 1 year of experience)

  • Previous experience in Dispute is a must

  • Fluent English

  • Strong people management skills (at least 1 year of experience)

  • Very good analytical skills, able to prepare complex analysis and reporting

  • Able to improve the process and to motivate the staff to do the same

  • Ability to delegate tasks and set deadlines


  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to courses e.g. Excel, VBA, RPA, Customer Care

Capgemini Polska

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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