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E-Channel Team Leader

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 11.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    E- Channel Team Leader
    Location: Kraków
    Ref No: Payment/E-CTL/01/2018

    Key Accountabilities:

    • Manage operations within direct management in line with business
    • Expectation
    • Ensure proper understanding of the business need and effective cascade of that understanding to the team
    • Assure transparency of operations, capacity levels and reporting
    • Provide timely (i.e. monthly) updates to management and business covering such topics as: performance, key risks and opportunities, discuss forecast (volumes) as well as understand any business driven actions (promotions, actions, branches) that has a direct or    
    • indirect impact on the managed operations.
    • Exhibit strong understanding of business needs, motivations, plans
    • Demonstrate understanding how immediate area under management impact end customer and other functions within organisation
    • Performing activities aimed at adjusting and increasing the effectiveness of operations
    • Ensure transparent reporting to Business Partner
    • Meeting and exceeding Business Partner requirements regarding the process
    • Performing projects or special assignments as required, and demonstrating a willingness to adapt to changing business needs and associated work assignments made

    Requirements:

    • Knowledge of GLCM products / e-channels is an advantage
    • Ability to drive change to deliver efficiencies and improve customer service
    • Ability to handle multiple tasks and prioritize them depending on the criticality of the tasks
    • Excellent communication skills in French and English – Written & Verbal
    • Experience of managing multiple projects
    • Excellent Interpersonal and communication skills
    • Ability to work independently and under pressure
    • Be capable of building strong relationships with both internal and external clients
    • Be highly organised and have a strong sense of urgency
    • Be able to work effectively in a time pressured environment
    • Demonstrate strong problem solving skills

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

    You'll achieve more when you join HSBC.

    All current positions are available on: http://www.hsbc.com/careers

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Wszystkim zainteresowanym kandydatom dziękujemy za zgłoszenia. Zastrzegamy sobie możliwość kontaktu tylko z wybranymi kandydatami. Rozpatrywane będą wyłącznie aplikacje zawierające zapis:Wyrażam zgodę na przetwarzanie moich danych osobowych w celach rekrutacji, zgodnie z Ustawą z dn. 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926 z późniejszymi zmianami).