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E-Commerce Process Specialist with English

Genpact PLAbout the company

  • Katowice

    Katowice, Silesian
  • Offer expired 24 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Review and provide information about the situation of their orders, deliveries and invoices data

  • Performing operations for the E-Commerce related processes (caring for the correctness and timeliness, knowledge of procedures, rules & improvements) across multiple countries

  • Managing improvement projects in the O2C area

  • Proactively look for improvements and sustainable solutions in the O2C area

  • Prevent repetitive issues through root cause analysis, addressing, enforcement and making actions

  • Performing operations on E-commerce customer platforms

Our requirements

  • University Graduate (min. Bachelor)

  • 1-2 years of experience in Customer Services

  • Fluent in English

  • Excellent communication skills, ability to cooperate with external and internal customers

  • Problem solving and decision making ability

  • Ability to work with various IT applications (SAP, CRM, ARC, reporting tools, etc.)

  • Advanced knowledge of MS Office: focus on Excel, Access

  • Strong analytical skills

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact PL

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Function: Operations

Inviting applications for the role of E-Commerce Process Specialist with English

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever.

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As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.