Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

ECM Service Manager

Hitachi Energy Services Sp. z o.o.

  • Pawia 7, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • home office work
  • remote recruitment

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto


Technologies we use


  • OpenText

About the project

The ECM Service Manager is responsible for the creation and enablement of value for stakeholders through the delivery of quality functionality and adequate availability of all ECM services defined and needed.

All-in-all the ECM Service Manager aims at providing new functionality, for the incoming demand of the stakeholders, through project team(s); and then operate the provided functionality, through application management team(s); while maintaining a fine-tuned balance between maintaining and evolving the available functionality, platform(s), and solution(s).

Your responsibilities

  • Plan, execute and control ECM service area budget

  • Take the end-to-end accountability for applications in the ECM Domain under the respective service area

  • Establish a working relationship with the domain's stakeholders, understanding their need for ECM services, and managing full-service lifecycle

  • Define and agree to necessary SLA's, ensuring the service team(s) follow(s) best practices and maintain SLAs (within the organization's IT Service Management framework)

  • Lead the execution of service delivery, either with internal or external team(s), assuming direct end-to-end responsibility or transfer it to third-party suppliers through managed services contracts

  • Assist in major incident & critical situation resolution, providing input and expertise to solutions for any incident, change or project with a major impact on the relevant service(s)

  • Review SLA and operational metrics to identify the root cause of incidents and ensure the continuous improvement of operations

  • Monitor the satisfaction of stakeholders and keep internal support metrics, supplying reports as needed, to improve on the service delivery

  • Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs

  • Oversee and guide all activities of the project and service team(s)

  • Establish and implement a continuous process improvement to streamline current processes; maximize service team efficiency and efficacy; and promote increase of ROI

  • Ensure corporate data governance is enforced within the organization

  • Apply Global IT's strategies within the context of the respective service area

  • Actively participate in the creation of a cross-company content experience by reusing any relevant content generated by LOB applications, making it available anywhere, when needed, as needed, and always up to date

  • Lead to engage and coach by example

Our requirements

  • Minimum 5 years of experience in managing global applications/services or in project(s) and/or program management

  • Minimum 10 years of experience working with an ECM platform - OpenText is a major plus

  • Application operations experience in a 3rd-party Managed Service Delivery model is a plus

  • Ability to work in cross-functional, virtual, and international teams and manage multiple demands, within and with provided resources

  • Ability to work in multicultural and multinational environment and ability to understand of the overall context of business processes and technologies

  • Strong leadership skills, time management, decision making, independence and discipline

  • Customer service approach and able to communicate at several C-levels

This is how we organize our work

This is how we work

  • in house


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

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