Smith & Nephew Sp. z o.o.

Ekspert ds. monitoringu należności i negocjacji - OTC Process Expert [Online Recruitment]

Smith & Nephew Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Smith & Nephew Sp. z o.o.

Curie-Skłodowskiej 12

Wrocław

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Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.
 
Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
Ekspert ds. monitoringu należności i negocjacji - OTC Process Expert [Online Recruitment]
Workplace: Wrocław
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance in line with the designed control metrics described in the S&N Finance Order to Cash taxonomy and the Group Finance Manual.
 
Responsibilities
  • Manage assigned portfolio of customer accounts in Poland for debt reduction and age of receivables improvement according to set targets
  • Coordinate customer’s queries with the relevant departments for dispute resolutions
  • Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
  • Contact customers to collect outstanding debt (including visits in person at customer premises)
  • Report current status, discuss action plans, agree on priorities and flag any potential risks to Credit Controller
  • Prepare debt settlement plans based on credit limit, receivables aging and sales reports
  • Maintain customer receivables within credit limit given
  • Perform blocked order release related activities
  • Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution
  • Ensure compliance with collections policies and procedures
  • Deliver training sessions for New Joiners on request
  • Lead daily meetings on request
  • Perform quality check
  • Understand the E2E process and local specifics related to the country in scope
  • Understand tower reporting metrics
  • Prepare updates on results on Team Lead/Process Lead request
  • Update SOPs /manuals/work instructions on request
 
Location: Wrocław
 
Education
  • Degree level qualification
 
Experience
  • at least 3 years work experience in collections or debt factoring (cash operations, credit knowledge can be an asset)
  • at least 3 years work experience in an international environment
  • experience in business cooperation with public hospitals in Poland would be an asset
  • knowledge of medical devices industry in Poland would be an asset
  • sound overview of end to end Order to Cash operational and financial controls, business processes and reporting
  • proven record of process improvements
 
Competences
  • Fluent English (written and spoken)
  • Excellent communication skills and ability to maintain good relationships both internally and externally
  • Excellent verbal and written communication skills and ability to interact professionally with internal and external customers
     

Travel Requirements:  <10%

 


Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.
Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.
 
Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
Ekspert ds. monitoringu należności i negocjacji - OTC Process Expert [Online Recruitment]
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance in line with the designed control metrics described in the S&N Finance Order to Cash taxonomy and the Group Finance Manual.
 
Responsibilities
  • Manage assigned portfolio of customer accounts in Poland for debt reduction and age of receivables improvement according to set targets
  • Coordinate customer’s queries with the relevant departments for dispute resolutions
  • Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
  • Contact customers to collect outstanding debt (including visits in person at customer premises)
  • Report current status, discuss action plans, agree on priorities and flag any potential risks to Credit Controller
  • Prepare debt settlement plans based on credit limit, receivables aging and sales reports
  • Maintain customer receivables within credit limit given
  • Perform blocked order release related activities
  • Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution
  • Ensure compliance with collections policies and procedures
  • Deliver training sessions for New Joiners on request
  • Lead daily meetings on request
  • Perform quality check
  • Understand the E2E process and local specifics related to the country in scope
  • Understand tower reporting metrics
  • Prepare updates on results on Team Lead/Process Lead request
  • Update SOPs /manuals/work instructions on request
 
Location: Wrocław
 
Education
  • Degree level qualification
 
Experience
  • at least 3 years work experience in collections or debt factoring (cash operations, credit knowledge can be an asset)
  • at least 3 years work experience in an international environment
  • experience in business cooperation with public hospitals in Poland would be an asset
  • knowledge of medical devices industry in Poland would be an asset
  • sound overview of end to end Order to Cash operational and financial controls, business processes and reporting
  • proven record of process improvements
 
Competences
  • Fluent English (written and spoken)
  • Excellent communication skills and ability to maintain good relationships both internally and externally
  • Excellent verbal and written communication skills and ability to interact professionally with internal and external customers
     

Travel Requirements:  <10%

 


Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

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