Oferta pracy

EMEA Customer Service Manager

Antal Engineering & Operations O firmie

  • małopolskie

  • Ogłoszenie wygasło 17 dni temu
  • Umowa o pracę
  • Pełny etat
  • Menedżer

Antal Engineering & Operations is delighted to be working with a market leader in the field of manufacture and service their product. We have been given a project to appoint ;

EMEA Customer Service Manager

Numer ref.: /58/09/2020/AG

As a Customer Service Manager you will manage a team whilst driving change, coaching staff and develop excellent service.

The teams interact with customers, company sales and technical service teams to handle a variety of pre-sales or post-sales service functions. This will include promoting products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships . 


Key Responsibilites include :

  • Lead, manage & develop the EMEA Customer Service team, including back office
  • Develop strategies to improve quality of service & productivity and to develop a proactive customer service organization with focus on growth
  • Ensure consistent documentation, application & monitoring of Customer Service processes across EMEA
  • Monitor key customer service & business unit KPIs, 
  • Collaborate closely with Supply Chain & Operations to reduce overdues, improve lead times & delivery vs request/commitment
  • Be actively involved in day to day customer escalations, with the focus on fixing customer issues, aligning the necessary stakeholders
  • Provide customer allocation proposals & tradeoffs in case of constrained materials
  • Support stakeholders with analysis of key analytics in customer service

Successful Candidate will have:

  • Relevant Bachelor's Degree and/or related and proven working experience in a similar position
  • Min. 3 years of successful people & team management experience in a customer facing area
  • Experience in developing and implementing systems and standard processes
  • Action & result oriented problem solver, able to take decisions independently
  • Data-driven, analytical & (continuous improvement) process mindset
  • Organizational Agility: flexibility to assume workloads which necessitate adjustment of priorities
  • Customer Focus
  • Excellent written and verbal communication skills, and full working fluency in English. Any additional European languages such us German is a plus
  • Balancing Stakeholders: strong cross-functional collaboration
  • System-savvy, with strong experience in MS Office (Excel) & SAP
  • Understanding of company product portfolio is a plus

Our client offers

  • An exciting job with excellent opportunities for professional and personal development in an inspiring, dynamic, high performing and international work environment.
  • Huge range of Company benefits
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