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EMEA IT Support Specialist with French

  • Warszawa, mazowieckie
  • Specjalista
  • 16.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    EMEA IT Support Specialist with French

    As IT Support Specialist, you will be responsible for supporting CWT's internal clients across Europe with all first level IT related issues. To be successful you must take pride in providing a high quality of IT support. We are looking for someone with a positive attitude and good team spirit. You will need to speak fluent English to be successful in this position. 

    At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

    Joining our team, you will: 

    • Provide technical and process support for any hardware or software related query
    • Ensure the quick and effective resolution to customer queries
    • Anticipate and identify IT problems
    • Offer & implement the most cost-effective, rapid and acceptable solutions.
    • Update and maintain Service Now incident records in a timely and efficient manner
    • Monitor and escalate all Incidents according to agreed service levels
    • Participate in all departmental meetings and/or training programs as directed by the Service Desk Management.
    • Constantly review and make recommendations for potential cost savings and efficiencies that can be achieved.
    • Ensure all SLA targets are met. 
    • Escalate where necessary serious faults or concerns to Team Leader.
    • Keep users informed on status and progress of calls.
    • Performance will be measured on approach to customer services, resolution of incidents and requests, number of recommendations and complaints about individual performance. 


    Skills you should have:  

    • Excellent command of English and French (B2), Spanish nice to have
    • Polish not required!
    • Outstanding communication skills
    • Openness and willingness to work with a customers at any level
    • Previous experience is not mandatory as full training will be provided!
    • Technical or IT background
    • Knowledge of Service Desk technology or any other IT tool (nice to have)
    • Team Spirit

    What do we offer you:

    • A stable work environment in an international company, the market leader in travel management
    • Full-time employment contract
    • An interesting and varied role with the use of foreign languages on a daily basis
    • Benefit package: private medical care, private life insurance, lunch card, co-financing of sports card, financial incentives, other benefits from social fund (holiday allowance “grusza”, loans for housing purposes, holiday season payouts, etc.). Language courses co-financing program and studies grant program (after 1 year of employment).
    • A professional training course at the start of the employment
    • The possibility to develop and grow in a global corporation

    My journey. My CWT.

    If you have the background to match with this unique career opportunity, please apply online using “Aplikuj” button.

    Make your career work for you

    Job Details

    Primary Location: PL-PL-Warsaw
    Work from home: No
    Employment type: Standard
    Job Family: Information Technology
    Scope: Global
    Travel: No
    Shift: Day Job
    Organization: P&T_Enterprise IT