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EMEA Support Manager

HARMAN About the company

  • Ogrodowa 8, Łódź
    Łódź, Łódź
  • Offer expired 16 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor, team manager

HARMAN

Ogrodowa 8

Łódź

Your responsibilities

  • Manage a team of Field Application Engineers, handling both client & server pre-production Integration & post-production support, for an E2E OTA solution.

  • Sales support tasks, such as pre-sale meetings, demonstrating Harman solutions and products and its latest features, and next year road map to new or existing customers.

  • The role has the responsibility to manage and track the team’s activities, open tasks and cases, prioritization and escalations to other support teams or engineering teams.

  • The team is developing demonstration integrations and tools for Harman’s products on various platforms such as mobile devices and automotive systems.

  • Assist in development of Technical Support knowledge base; documenting issues resolutions.

  • Identify product enhancement opportunities through regular interaction with customers.

  • As part of managerial roles, it has responsibility for all recruitment, training and on-boarding of engineers, as well as, tracking their performance throughout the year for continuous improvement.

  • The position needs to set the annual target for each team member and lead the direction/map of the team development

Our requirements

  • Bachelor’s degree (BSc or other equivalent technical degrees)

  • 3+ years of managerial experience of a team of more than 5 people.

  • 7+ years of technical experience with C, C++, including development, integration, QA

  • Familiar with the Linux platform (has development experience on it) and familiar with C language (able to debug code)

  • Familiar with backend solutions, architecture and tools

  • Support/Delivery customer-facing role experience

What we offer

  • Work in international project team with the biggest worldwide automotive customers

  • Training on the job and technical trainings

  • Further development opportunity

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • video games at work

  • coffee / tea

  • parking space for employees

HARMAN

HARMAN established a presence in Poland in 2007 with a connected services branch in Lodz. After 11 years, the company moved to an A-class office. Here, top engineers work together to create innovative solutions that are used by automotive industry giants. As we continue to grow, we are always looking for enthusiastic people who are ready to develop their knowledge and improve their skills.

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