Motorola Solutions

EMEA System Integration Quality Assurance Manager

Motorola SolutionsO firmie

Motorola Solutions

Green Office - budynek B

Kraków

Company Overview
 
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
 
Department Overview
 
Services and Integration Quality Assurance Team
EMEA System Integration Quality Assurance Manager
Kraków
R2977
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

  • Competitive salary package
  • Private medical & dental coverage
  • Life insurance
  • Employee Stock Purchase Plan
  • Flexible working hours
  • Strong collaborative culture
  • Comfortable work conditions (high-class offices, parking space)
  • Volleyball field and grill place next to the office
  • Access to wellness facilities and integration events as well as training and broad
  • Development opportunities

Basic Requirements

  • A proven track record of developing customer relationships and working with key customers face-to-face.
  • Comfortable communicating and presenting to Senior Leadership
  • Fluent English (spoken and written), German and Polish would be beneficial but not essential.
  • Persuasive, influencing and collaborative skills – the ability to develop internal relationships and navigate through the organization to drive improvements for the benefit of our customers is essential.
  • Proven change and project management skills, with the ability to lead change across indirect and remote reporting parts of the business.
  • Experience in quality practices and tools.
  • Experience of analytic techniques such as Lean Six Sigma.
  • Remote and matrix working – the individual will need proven ability to work in a large, matrix organization which spreads across time zones, cultures and languages. To work on their own initiative to a remotely located manager.
  • Excellent communication skills, both spoken and written, including listening, negotiating and influencing.
  • Calm and assured manner with the ability to work well under pressure, either as an individual or as part of a team.
  • High level of motivation with a will to succeed.
  • Attention to detail.
  • Knowledge of ISO-9001
  • Knowledge of PMBOK and/or PRINCE2 a plus
  • Quality Green Belt or Black belt a plus

Job Description

  • Member of the Services & Integration Quality Assurance team – dotted line responsibility to EA SLT.
  • Manage the Quality Management System for EMEA Systems Integration Organization which is responsible for the implementation of large public safety and commercial communication systems.
  • Act as the focal point for project quality in the EMEA region and ensure correct focus is given to critical customer issues.
  • Manage VoC and VoB surveys, analyze survey feedback, identify key improvements & drive action plans.
  • Develop an in-depth understanding of regional processes, key customers and their overall customer experience with Motorola Solutions.
  • Support the QMS/ Integration team and their tasks as required.
  • Ensure ISO-9001 certification is maintained and controlled.
  • Coordinate, report and analyze EMEA System Integration survey data
  • Act as the SME for continuous improvement projects as required by leadership.
  • Identify key improvement areas to drive positive change in MSI stakeholder functions using VoC and VoB data; drive change across remote, matrix teams. 
  • Attend key Integration leadership meetings; provide updates on quality and customer-related issues.
  • Meet with Integration leadership as required to ensure quality goals are established and being met.
  • Minimize the impact of critical customer issues to the business and our customers.
    • Work closely with the support organizations and assist where required.
    • If required, coordinate focus and resolution of business-critical issues beyond the scope of the technical support organization.
  • Conduct or support lessons learned as appropriate for customer satisfaction and business improvement opportunities.
  • Drive the Cost of Poor Quality program for the Integration business.
  • Drive customer complaint case closure in the Integration space.
Company Overview
 
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
 
Department Overview
 
Services and Integration Quality Assurance Team
EMEA System Integration Quality Assurance ManagerNumer ref.: R2977
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

  • Competitive salary package
  • Private medical & dental coverage
  • Life insurance
  • Employee Stock Purchase Plan
  • Flexible working hours
  • Strong collaborative culture
  • Comfortable work conditions (high-class offices, parking space)
  • Volleyball field and grill place next to the office
  • Access to wellness facilities and integration events as well as training and broad
  • Development opportunities

Basic Requirements

  • A proven track record of developing customer relationships and working with key customers face-to-face.
  • Comfortable communicating and presenting to Senior Leadership
  • Fluent English (spoken and written), German and Polish would be beneficial but not essential.
  • Persuasive, influencing and collaborative skills – the ability to develop internal relationships and navigate through the organization to drive improvements for the benefit of our customers is essential.
  • Proven change and project management skills, with the ability to lead change across indirect and remote reporting parts of the business.
  • Experience in quality practices and tools.
  • Experience of analytic techniques such as Lean Six Sigma.
  • Remote and matrix working – the individual will need proven ability to work in a large, matrix organization which spreads across time zones, cultures and languages. To work on their own initiative to a remotely located manager.
  • Excellent communication skills, both spoken and written, including listening, negotiating and influencing.
  • Calm and assured manner with the ability to work well under pressure, either as an individual or as part of a team.
  • High level of motivation with a will to succeed.
  • Attention to detail.
  • Knowledge of ISO-9001
  • Knowledge of PMBOK and/or PRINCE2 a plus
  • Quality Green Belt or Black belt a plus

Job Description

  • Member of the Services & Integration Quality Assurance team – dotted line responsibility to EA SLT.
  • Manage the Quality Management System for EMEA Systems Integration Organization which is responsible for the implementation of large public safety and commercial communication systems.
  • Act as the focal point for project quality in the EMEA region and ensure correct focus is given to critical customer issues.
  • Manage VoC and VoB surveys, analyze survey feedback, identify key improvements & drive action plans.
  • Develop an in-depth understanding of regional processes, key customers and their overall customer experience with Motorola Solutions.
  • Support the QMS/ Integration team and their tasks as required.
  • Ensure ISO-9001 certification is maintained and controlled.
  • Coordinate, report and analyze EMEA System Integration survey data
  • Act as the SME for continuous improvement projects as required by leadership.
  • Identify key improvement areas to drive positive change in MSI stakeholder functions using VoC and VoB data; drive change across remote, matrix teams. 
  • Attend key Integration leadership meetings; provide updates on quality and customer-related issues.
  • Meet with Integration leadership as required to ensure quality goals are established and being met.
  • Minimize the impact of critical customer issues to the business and our customers.
    • Work closely with the support organizations and assist where required.
    • If required, coordinate focus and resolution of business-critical issues beyond the scope of the technical support organization.
  • Conduct or support lessons learned as appropriate for customer satisfaction and business improvement opportunities.
  • Drive the Cost of Poor Quality program for the Integration business.
  • Drive customer complaint case closure in the Integration space.

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