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End User Services Technician

Apptio Poland

  • offer expired over a month ago
  • contract of employment, B2B contract
  • full-time
  • senior specialist (Senior)
  • home office work, hybrid work
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Apptio Poland

aleja Pokoju 18

Grzegórzki

Kraków

Technologies we use

Expected

  • Azure

  • Active Directory

  • Microsoft Office 365

Optional

  • ITIL

  • Jamf

  • ServiceNow

Operating system

About the project

You:

Apptio is currently looking for an End User Services Technician with a passion for customer service and experience in all aspects of end-user support; from IT Service Desk triage and troubleshooting, through desktop deployment and break/fix repair, asset management and optimization, as well as Audio-Visual and Unified Communications technologies. The ideal candidate possesses a blend of tactical hands-on capability, responsive customer attitude, experience with Windows and Mac OS environments, exceptional multi-tasking capabilities and a strong drive towards operational excellence.

Us:

The IT End User Services team is a focused group with a global responsibility in a fast paced and dynamic Technology Business Management organization. The End User Services team is focused on all areas end user service delivery, tightly integrated with all other parts of IT and the wider organization to deliver first class support services.

Your responsibilities

  • Provide high levels of customer satisfaction at all levels within the organization (Execs, EA’s, Managers, IC’s)

  • Resolve Tier 1 and 2 incidents and complete service requests

  • Work efficiently and effectively in a fast-paced environment with deadlines

  • Train New-Hires, departments and groups on Apptio IT core services

  • Assess customer business processes and propose innovative technology use to optimize them

  • Propose and implement process improvements

  • Utilize Configuration Management solutions (i.e., Intune, Jamf) in medium-to-large scale PC/OS deployments

  • New hire provisioning and onboarding within the EMEA region

  • Create Knowledge Base articles (KBs) by investigating and documenting incident root cause and resolution

  • Provide local/remote support and troubleshooting across all geo-locations (US, EMEA, APAC)

  • Monitor and manage the IT ticket queue, triage and resolve or escalate as appropriate

  • Work with Network/Sys Engineers to ensure optimal operations of all systems

  • Possess fundamental knowledge and understanding of network architecture and administration

  • Identify, track and articulate trending issues and produce metrics (as required)

  • Provide support and coaching for our end user community on new and emerging technologies released to the organization (Zoom, Teams, Office etc.)

Our requirements

  • 3+ years supporting Corporate, Remote and Executive level personnel

  • 3+ years supporting PC hardware with Windows 10 OS in a Windows Server Enterprise domain

  • 3+ years supporting Azure and Active Directory environments

  • 3+ years supporting Audio/Visual technologies

  • Experience supporting the Microsoft Office 365 suite and management tools.

  • 1-3 years working with Mac OS and Apple hardware in an Enterprise Environment

  • Fluency in native language and English for verbal and written communications

Optional

  • ITIL v3 knowledge

  • Experience with Jamf (Apple management tools) and Intune (Windows management tools)

  • CompTIA A+, HDI Support Center Analyst (HDI-SCA)

  • Windows Server Enterprise knowledge (Windows Server 2012/2016 Enterprise)

  • Experiencing in troubleshooting Windows and MacOS based hardware

  • Experience working with ServiceNow

  • Network fundamentals and troubleshooting

  • Good decision and prioritization capabilities

  • Customer first attitude

What we offer

  • We are a well-established product company, and your role will be to ensure we are still at the very top of our software categories!

  • Opportunity to work with great minds on cloud-native solutions

  • Clear career ladder with technical and managerial paths

  • Great private health care for you and your family

  • Generous life insurance

  • Sport card - just in case you want to go to a gym, swimming pool, or cross-fit

  • 15 first days of sick leave in each rolling 12 months - paid 100%

  • Freedom to choose contract: UoP and B2B

  • Employee Assistance Program is designed to help you deal with personal and professional problems that could affect your home or work life, health, and general well-being. Fully confidential, available for you and your family members.

  • Flexible working hours

  • Amazing office on the 9th floor of brand new Fabryczna Office will give you a space to meet your new colleagues. We work in hybrid mode - one / two days from the office. Coming to the office is voluntary at this point

  • Entertainment at the office - pool table, Playstation, and even Prosecco!

  • Team and Office celebrations

  • After five years of employment – additional five days of annual leave/year.

  • Work-life balance – we understand and support the importance of striking a healthy balance between your work and personal life

  • Sweet Mondays and Fruit Wednesdays. Because of course! :)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

· Growth Mindset

· Dealing with ambiguity and change

· Take ownership and has accountability

· Customer-focused

· Foster an inclusive environment

** Apptio benefits include 26 days annual leave, private medical insurance (Luxmed) with family coverage, co-financed sport card and life insurance.

Apptio’s products empower business leaders to drive optimal financial performance across their organizations. More than 60 percent of Fortune 100 enterprises trust Apptio to manage spend across the entire IT portfolio and beyond, so that they can focus on delivering innovation. Apptio automatically ingests and intelligently structures vast amounts of enterprise and technology-specific spend and operational data and enables users across disciplines to report, analyze, plan, and govern their investments collaboratively, efficiently, and with confidence.

Apptio as their business system of record for hybrid IT. For more information, please visit www.Apptio.com.

Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Apptio Poland

Apptio was founded in 2007 to provide cloud-based business solutions to customers. Since our inception, we've gone on to become a one-stop-shop for businesses looking to optimize their IT budgeting, forecasting, and financial analyses. After going public in 2016, Apptio was acquired by Vista Equity Partners in January 2019. This partnership has allowed Apptio to buy out competitors Cloudability & Targetprocess and surpass 1,000 employees.

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