private medical care
English Service Desk Administrator
Wipro IT Services
- valid for 4 daysuntil: 21 Oct 2021
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
Serve as the first point of contact for end users seeking technical assistance
Perform remote troubleshooting through diagnostic programs
Determine the best solution for faster resolution of end users issue
Educate and guide the end user through the problem solving
Provide information on IT products or services based on end user query
Record all issues and their resolution in IT ticketing tool
Follow-up and update end user on status and information of issue reported
Identify and suggest improvements on current processes followed
IT Customer Support experience is preferred
Good communication skills in English
What we offer
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
Opportunity of personal development in a multinational working environment
Competitive salary with attractive set of social benefits
retirement pension plan
coffee / tea
employee referral program
Wipro IT Services
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.
However, if you are not interested but you know other people who might be, do not hesitate to suggest them to apply.
By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.