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English Service Desk Administrator

Wipro IT Services

  • Gdańsk

    Gdańsk, Pomeranian
  • valid for 4 days
    until: 21 Oct 2021
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Serve as the first point of contact for end users seeking technical assistance

  • Perform remote troubleshooting through diagnostic programs

  • Determine the best solution for faster resolution of end users issue

  • Educate and guide the end user through the problem solving

  • Provide information on IT products or services based on end user query

  • Record all issues and their resolution in IT ticketing tool

  • Follow-up and update end user on status and information of issue reported

  • Identify and suggest improvements on current processes followed

Our requirements

  • IT Customer Support experience is preferred

  • Good communication skills in English

  • Team player

  • Interactive personality

What we offer

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment

  • Great career opportunity with a leading international outsourcing company

  • Opportunity of personal development in a multinational working environment

  • Competitive salary with attractive set of social benefits

  • Relocation package

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

Wipro IT Services

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, do not hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.