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English-speaking Junior Air Claim Specialist - Claim Assessment

  • Gdańsk, pomorskie pokaż mapę
  • Specjalista
  • 10.05.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    We help air passengers around the world secure compensation for delayed, canceled, or overbooked flights. We fight for millions of travelers who are unsure of their rights, lack the time or expertise to embark on their claims process independently.
    We’re looking for dedicated, creative people to join us in making AirHelp even better. Is it you?
    English-speaking Junior Air Claim Specialist (Claim Assessment)
    Location: Gdańsk


    What will you do on board?

    • Support passengers during the first stage of the claim-handling process
    • Assess our customers’ claims in accordance to EC261 and other regulations
    • Collect and verify provided documents based on airlines’ requirements
    • Submit claims to airlines via various channels of communication
    • Work with our bots and automations focused on providing the best customer service


    What to take with you?

    • Very good knowledge of English
    • Outstanding communication skills, being both outspoken and a good listener simultaneously, self-driven with a high energy level
    • Exceptional presentation skills and deadly persuasion
    • Ability to handle more passengers at once
    • Business awareness along with empathy

    During the flight you will be provided with:

    • Opportunity to develop your skills and support to learn constantly
    • Clear career path with a possibility to increase your salary even by 2000 PLN within 2 years
    • Motivation to make an impact on the AirHelp’s future
    • Great location and comfortable office space (25th floor of Olivia Star)
    • Latest technology (MacBook Air)
    • Full time job based on an employment contract
    • Free lunches, snacks and beverages
    • Free language classes (French, Spanish, German, English, Polish)
    • Private healthcare and life insurance
    • Cafeteria system (gym card, cinema tickets, shopping gift cards etc.)
    • Kudos system (Zalando gift cards, premium Spotify, days off, hours off etc.)
    • A lot of integration events

    Join us and get ready for the ride of a lifetime!


    Life at AirHelp

    working hours
    office space

    Join us and get ready for the ride of a lifetime!


    If you are interested, please send your CV via "Aplikuj" button

    Subject to art. 6 section 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ) by applying I hereby give the consent to process my personal data included in my job offer for this and future recruitment processes commenced by Airhelp Poland sp. z o.o., with its seat in Gdansk, Al. Grunwaldzka 472C.