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Enterprise Technology - Agile Business Analyst

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 15 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Reviewing the content and identifying whether the EPIC contains all the minimum content so that technology can begin the estimation process.

  • Guarantees that the production of the User Stories delivers the ‘to be business process’ and produces these alongside the Business Analysts and relevant SME’s.

  • Elicits the User stories through various techniques such as focused workshops.

  • Assures the translation of the architecture design solution through ownership of the Acceptance criteria and analyses the customer journey.

  • Produces all documentation to support the Acceptance criteria such as system flow (product journey), Mock ups (UI), historic documentation Data dictionaries, update to component descriptions.

  • Assess all User Stories for component impacts and provide estimates for analysis completion

  • Secure the approval of Acceptance criteria by SMEs/ BA’s

  • Write and produce test script scenarios for User Stories

  • Execute test scripts in the appropriate environment documenting findings and raising defects if required

  • Attend all analyst stand ups to understand upcoming change from other PODs and communicate the impact of their current POD to the rest to Analyst team.

  • Assures delivery through the entire life-cycle of the project of user requirements through to live.

  • As part of a role analysts are required to provide production support during the week and for go live weekends.

  • Creating and maintaining positive and engaging stakeholder relationships.

  • Provides expertise in process and a low level understanding of multiple areas, such as: disciplined Agile software delivery, production support processes,

  • Defining and tracking metrics and Performance Indicators for the product as required

  • Contribute towards setting the business / system analysis best practices/standards within the KYC team and strive to make the KYC Analysis team a Centre of analysis excellence.

  • Understands risk exposure to the technology and help senior colleagues manage it.

  • Driving measurable continuous improvement into all delivery environments across all disciplines

Our requirements

  • Proven experience of analysis in an investment bank working in the KYC domain

  • Has expertise in Agile engineering practices (e.g. Scrum, Kanban, LEAN) as well as Disciplined Agile

  • Analytical skills, with ability to recognize areas for development

  • Exposure to investment banking

  • Proven experience in change and problem-solving management

  • Exposure and success working within a matrix organization model

  • Knowledge of financial services, particularly in a Corporate Banking environment is highly desirable

  • Evidence of process re-engineering

  • Evidence contribution towards technology build and implementation

  • Evidence of strategy design implementation with sound understanding of internal / external business environment

  • Evidence of having taken difficult decisions in a complex operational environment

  • Experience in process mapping / Re-engineering

  • Excellent understanding and working knowledge of quality / productivity enhancing tools and techniques. Experience on Business re-engineering activities is highly desirable

  • Previous experiences in Global banking and Markets would be beneficial

  • Ability to effectively communicate and implement group policies and procedures

  • Excellent teamwork and leadership skills

  • Analytical skills, with ability to recognize areas for development

  • Candidate should be focused, hard-working, result-oriented and a strong team-player

  • Translates ideas into concrete work activities

  • Contributes to improvements through innovative solutions, approaches, products or services

  • Communicates ideas, views, and concerns effectively and respectfully and actively participates in exchanges of ideas with others

  • Good interpersonal skills; strong relationship management capabilities

  • Ability to develop effective networks by seeking out opportunities for collaboration

  • Able to work as part of a team and independently under minimal supervision

  • Excellent verbal and written communication skills

  • Ability to interact professionally with a diverse group of stakeholders (including executives, managers, and subject matter experts)

  • A positive self-starter

  • Confident operating and holding dialogue with senior management

  • Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements

  • Strong decision making skills in a complex change environment

  • Excellent analytical & negotiating skills

  • Excellent communication skills (Written and Verbal)

What we offer

  • Stable job in professional team

  • Contact with top IT technologies available in the market,

  • Interesting path of career in an international organization

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Additional information

Overall the Agile business analyst assure delivery through the entire life-cycle, ensuring that EPIC’s are broken down into iterative deliverables, a defined articulated MVP and Functional System design meets the business need.

About the project

In 2020 HSBC made a strategic decision to merge middle offices from Global Banking & Markets (GBM) and the Commercial Bank (CMB) to form Wholesale Client Services. Over the next two years, a substantial transformation programme will deliver a globally consistent operating model, an improved client experience, simplified policies/processes, and providing a clean landscape for increased levels of STP and automation.

The Wholesale Existing to Bank Journey vision is to provide a data and analytics driven approach. This will:

- retire the current time based periodic review schedule

- move HSBC to an intelligence led trigger based CDD review

- digitize the client experience

With automation and straight-through-processing at its core – HSBC’s clients and case managers will input by exception only where escalation or intervention is required.

Within this transformation there are 5 domains of change: Customer and Staff Channels; Integration Services; Case Management & Workflow; Regulatory & Controls Improvements; and Client Data and Policy Implementation.

The primary deliverables for Customer Account Risk technology will be focused on Client Data and Policy Implementation. The objective is to deliver a converged solution to:

- source trusted data

- establish common identifiers and hierarchies

- enable STP

- provide an automated policy engine driving decisions and outreach requirements

- integrate with an automated screening solution and document management service.

The technology stacks impacted are:

- Customer Review Tool (CRT) – CMB & RBWM operations tool that enables the conduct of due diligence for all New and existing client customer types in line with global line of business policy. Live in all 38 WPB markets & CMB sites

- Central Triggers Utility – CTU Triggers periodic reviews on clients based on policy and other data changes or scenarios that would potentially trigger a client review. No front end.

- Next Generation Tool – GBM client due diligence tool that enables the conduct of due diligence for all New and existing client customer types in line with global line of business policy live in all GBM markets