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Oferta pracy
Enterprise Technology - Production Support Engineer
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
Expected
Linux CLI
SQL
Database concepts
Splunk
AppDynamics
Kibana
DataDog tool
Oracle DB
Cloud solutions
Java
Optional
MongoDB
Networking fundamentals
Puppet
Ansible
Docker
VM
K8s
About the project
Global Standards (GS) is the group’s program focused on developing the highest standards for Financial Crime Compliance and deploying them globally on a consistent basis.
Your responsibilities
- Provide daily application Support for ROS/RTS applications working closely with HSBC business teams located in MENA,APAC, EURO and US to manage and coordinate the delivery of technical updates for applications.
- Monitor service availability of all ROS/RTS applications, undertake relevant incident management as well as work towards continual improvement to existing services
- Essential to manage the change orders as per region rotation basis.
- Work with external parties, within and outside of HSBC, for support services including 3rd party vendors etc.
- Manage Incident properly, escalate properly to different support party. Report on service availability, record and log incidents in a timely manner, as well as to communicate to IT and user community. Own applications’ incident till it is resolved.
Our requirements
- Proficiency in verbal and written English, Good interpersonal and communication skills, be capable of dealing with global stakeholders across multiple functions (IT, Business) and third parties independently.
- Essential business sense, could find logical solutions to manage incident to resolution. Able to response to production incidents, with good sense of judgment between escalation and further investigation.
- Professional experience in areas of Linux, Java Application, SQL, Splunk technologies and AppDynamics tool or similar one.
- Knowledge required of Oracle DB, Cloud solutions, Mango DB, IBM WebSphere application server
- Knowledge of any ticket tool like Jira Service desk
- Innovation thinking, self-motivation.
- Good working attitude, could proactively manage issues to a successful conclusion, following up as necessary.
- Analytical skills
Optional
- Open-minded, enthusiastic
What we offer
- Stable job in professional team
- Contact with top IT technologies available in the market,
- Interesting path of career in an international organization
- Private health care, employees’ benefits
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Role Purpose:
Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it:
• Ensures we comply to our regulatory obligations
• Protects HSBC’s brand, values and reputation
• Enables us to meet our business needs and support critical business services
• Reduces the risk of doing business with third parties
• Supports our policies and provides a consistent approach across the bank
We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.
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Enterprise Technology - Production Support Engineer, Kapelanka 42a, Kraków