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(EU Int Regional IT) Lead Production Support Specialist

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 01.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    (EU Int Regional IT) Lead Production Support Specialist
    Location: Kraków
    Ref No: HTK/ EU Int Regional IT/LPSS/10/2018

    EU International Application Production Support team is part of Technology Services Europe (HSBC Technology Krakow), who provides the Second line support on Local and Regional Applications for countries in Continental Europe. The center was created to provide full life-cycle software manufacturing, deployment and support services to HSBC Business across Europe.

    Key Accountabilities:

    • Providing support in all aspects of the selected IT systems and applications
    • Day-to-day maintenance and proactive monitoring of production services and environments
    • New functionality/product deployment and changes to existing solutions,
    • Providing technical expertise in supported systems to Business users,
    • Adhering to all service level agreements and metric requirements at all times.
    • Assistance on audit and operational controls related activities.
    • Highlight problems/blockages and take initiative to suggest ideas to change and improve processes,
    • Assist site management in providing solutions for new initiatives/business & revenue improvements,
    • Adhering to all service level agreements and metric requirements at all times,
    • Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised,
    • Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams.


    • At least 1 year experience with administration or development in T-SQL on MS SQL Server 2008 and higher,
    • Knowledge and past experience in Windows Server configuration (IIS),
    • Knowledge of .NET framework 2.0/3.5 /4.0 (WinForms, ASP.NET) focused to C# language
    • Knowledge and past experience in Java and/or JScript will be an advantage,
    • Excellent English language communication skills, both written and verbal
    • Strong analytical skills and lateral thinking
    • Ability to work in a team of a diversified international environment,
    • Ability to work efficiently and independently under pressure,
    • Team player and adaptable to change,
    • Experience of developing or supporting customer facing applications will be an added advantage,
    • Other language skills (French, German, Spanish, Russian, Greek, etc..) can be considered as an advantage.

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

    You'll achieve more when you join HSBC.

    All current positions are available on: http://www.hsbc.com/careers

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]