Oferta pracy

Europe - Junior Order Management Coordinator with English

Fujitsu Technology Solutions Sp. z o.o.

  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

Fujitsu Technology Solutions Sp. z o.o.

Składowa 35

Śródmieście

Łódź

Your responsibilities

  • The role holder provides a single point contact for internal and external customer to diagnose and resolve routine interventions and escalate more difficult service interventions where appropriate.

  • Data Handling. Handles data in line with current processes to ensure accuracy of data on systems. Managers reporting requirements as necessary.

  • Service Level. Monitors and logs the actual service provided, compared to that required be service level agreements.

  • Team Working. Contributes to overall team achievements supporting objectives and targets. Will be seen as an asset to the team.

  • Communication Skills. Able to communicate effectively with internal and external customers by e-mail and Teams and provide information about the products and services. Seeks assistance from colleagues for the resolution of more complex customer service queries and complaints. Use databases to retrieve and enter data.

  • Supplier Management. Assists in the collection and reporting on supplier performance data. Assists with the routine day to day communication between the organization and suppliers.

Our requirements

  • SAP Skills is a preferred requirement

  • Fluent English written and spoken

  • Accuracy in capturing and recording mandatory information

  • Ability to problem solve & resolve issues through to completion.

  • Communication skills, both written & verbal, incl. active listening and empathy

  • Customer service and logistics skills

  • Good interpersonal and intercultural skills

  • Ability to prioritize own workload and good time management

  • Team player with commitment to cross train and support colleagues

  • Writing of procedures and/or instructions

  • Correct use of escalation as per agreed processes

  • Active participation in process improvement

  • Ability to use Microsoft office

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

  • Happy Friday (one shorter working day)

  • CIMA/ACCA courses

  • VBA Community

  • Digital Academy

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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