sharing the costs of sports activities
Europe - Order Management Coordinator with German
Fujitsu Technology Solutions Sp. z o.o.About the company
- Składowa 35, Śródmieście, ŁódźŁódź, Łódź
- Valid for a monthuntil: 21 Aug 2021
- Remote recruitment
- contract of employment
- manager / supervisor
The Order Management Coordinator is a single point contact for internal and external customer. This person would be responsible for order processing from the order entry till the final shipment.
Monitors and logs the actual issues with the order processing if any. Keeps the customer updated in terms of current order statuses.
Will be responsible for checking and verifying the correctness of data in SAP system
Will be responsible for communicate effectively with internal and external customers by phone/ mail and provide information about the orders. Seeks assistance from colleagues for the resolution of more complex customer service queries and complaints. Use databases to retrieve and enter data.
Assists with the routine day to day communication between the organization, suppliers and customers.
Assists in all the logistic activities, enabled shipment to the final client f. ex. by providing proper documentation
Will work in both small & big teams by splitting the duties as well as sharing the knowledge and write instructions
SAP Skills is a preferred requirement
Ability to prioritize own workload and good time management
Communication skills, both written & verbal, incl. active listening and empathy
Team player with commitment to cross train and support colleagues
Accuracy in capturing and recording mandatory information
Ability to problem resolve & solve issues through to completion.
Customer service and logistics skills
Writing of procedures and/or instructions
Correct use of escalation as per agreed processes
Active participation in improvement process
English and German languages
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
extra social benefits
sharing the costs of tickets to the movies, theater
employee referral program
Happy Friday (one shorter working day)