Europe - Order Management Coordinator with German - Reverse Logistics

Fujitsu Technology Solutions Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Fujitsu Technology Solutions Sp. z o.o.

Składowa 35

Łódź

Fujitsu’s offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw, we run sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists in five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, Business Process Outsourcing, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for internal Fujitsu services for the EMEIA region in the following areas: Finance (Accounts Payable, Accounts Receivable, General Ledger, Project and Contract Accounting, Treasury), Supply Chain and Order Management, Continuous Improvement, Assurance, Internal Audit, Product Pricing and Bid Finance as well as Human Resources. We welcome developers, quality assurance engineers, IT specialists, IT administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals.
Europe - Order Management Coordinator with German - Reverse Logistics

Purpose of Role:

This entry level role provides a single point of contact for internal and external customers to diagnose and resolve routine interventions and escalate more difficult service interventions where appropriate. All fundamental knowledge for the role will be gained at this level.
 

Key Activities:

  • Technical Capability. Provides first line diagnosis to customer/technician interventions seeking support as necessary to address routine calls.
  • Data Handling. Handles data in line with current processes to ensure accuracy of data on systems.
  • Service Level Escalates issues to more senior colleagues in a timely way. Receives and handles requests for support following agreed procedures. Maintains relevant records.
  • Team Working. Contributes to overall team achievements supporting objectives and targets. 
  • Communication Skills. Able to communicate effectively with internal and external customers by telephone and provide information about products and services. Seeks assistance from colleagues for the resolution of more complex customer service queries and complaints. Can use databases to retrieve and enter data.
  • Supplier Management. Assists in the collection and reporting on supplier performance data. Assists with the routine day to day communication between the organization and suppliers.

Skills and competencies required:

  • Accuracy in capturing and recording mandatory information
  • Ability to problem solve & resolve issues through to completion
  • Proactive approach and communication skills, both written & verbal
  • Good customer-oriented service skills
  • Good interpersonal and intercultural skills
  • Ability to prioritize own workload
  • Good time management
  • Knowlegde in Supply Chain processes and tools
  • Correct use of escalation as per agreed process
  • Good German and English language skills
What you can expect?
HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

EMPOWERMENT
company events such as picnics and Christmas parties, relaxation zones in the workplace, CSR programs, cinema tickets, internal contests, discounts for Fujitsu employees in selected venues

COMFORT
attractive locations in Łódź and Katowice, flexibility and home office for selected positions, team building meetings, hot and cold beverages

HEALTH
medical care, cafeteria benefit system: My Benefit, fresh fruits, Fujitsu sports teams e.g. running team or cycling team

To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
GDC: + 48 271 30 01
EMEIA: 514 861 909
F: www.facebook.com/FujitsuPoland

L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/

Find and visit us!

Textorial Park 
ul. Fabryczna 17
90-344, Łódź

University Business
Park ul. Wólczańska
178 90-530, Łódź

Nowa Fabryczna
ul. Składowa
35 90-127, Łódź

.KTW
Aleja Roździeńskiego
1 04-202, Katowice

Contact us!

To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
GDC: + 48 42 271 30 01
EMEIA: + 48 514 861 909
F: www.facebook.com/FujitsuPoland
L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/
What you can expect?
HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue

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