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Events Operation Manager

Sheraton Grand Kraków

Sheraton Grand Kraków

Powiśle 7

Stare Miasto


Your responsibilities

  • Discussing sales contract details with the banquet sales director and the executive chef.

  • Planning the venue layout according to the number of guests and the type of event.

  • Determining the number of table waiters and servers required.

  • Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.

  • Consulting with the Chef regarding the timing of meal courses to be served.

  • Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.

  • Managing the availability of liquor and soft drinks, when required.

  • Preparing work schedules and completing documentation in a timely manner.

  • Answering customers' questions and accommodating special requests.

  • Reporting to Director of Food and Beverage and working on directions and common goals.

Our requirements

  • Accredited certificate or diploma in catering, culinary Arts, hospitality, or similar.

  • Bachelor's degree in hospitality and culinary arts preferred.

  • 3-5 years of experience in banquet management, or similar.

  • Proficiency in catering management software, such as Better Cater and Caterease.

  • Exceptional ability to plan banquets, manage budgets, and meet deadlines.

  • Experience in supervising banquet venue staff.

  • Ability to collaborate with Banquet Sales Directors and Head Chefs.

  • Extensive knowledge of catering equipment and venue requirements.

  • In-depth knowledge of hospitality industry best practices.

  • Excellent interpersonal and communication skills.

What we offer

  • work in a 5 * hotel in the world's largest hotel chain, Marriott International

  • employment based on an employment contract

  • a rich social package, including: medical care, Multisport cards, group insurance, preferential rates for stays in Marriott International hotels around the world, integration events, holiday vouchers and others

  • free lunches, coffee and fruit available in the staff restaurant

  • the possibility of professional development within the hotel chain in Poland and abroad


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • coffee / tea

We are seeking an energetic and well-organized banquet operations manager to provide our customers with a first-class banquet experience. As a banquet manager, you will liaise with the sales director and the executive chef to meet customer expectations. Your duties will include controlling the cost and quality of services, preparing the venue, and coordinating the service of meals.

To be successful as a banquet manager, you should exhibit extensive experience in managing banquets and delivering services within budget. Outstanding Banquet Managers ensure that customers receive a level of service that exceeds expectations.