Oferta pracy

Everyday Banking - Customer Service Team Leader with German

J.P. Morgan Poland Services sp. z o.o.

J.P. Morgan Poland Services sp. z o.o.

aleja Jana Pawła II 19

Wola

Warszawa

Your responsibilities

  • We are seeking an experienced People Lead for Everyday Banking. It is expected that this role will involve

  • Highly customer centric and leading the team by setting right examples

  • Leading a high performing business operations function, delivering exceptional service experience on a day by day basis

  • Have the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers

  • Implement and maintain operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service

  • Acting as subject matter expert for best in class digital business policy, processes, products and solutions

  • Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity

  • Maintaining cross product operational standards and consistency

  • Collaborating with technology and process engineering teams to design best in class business customer experiences while mitigating risks

  • Working with global teams to ensure we deliver exceptional service at all times

  • Understand and keep the business aligned with regulatory requirements

  • Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience

  • We are providing a 24/7 operation and looking to support our customers and colleagues 365 days a year. Work schedules will include evenings, nights and weekends working on a rota basis.

Our requirements

  • At least 5 years relevant expertise at a lead level in Contact Center or Financial Services banking or another heavily customer focus industry

  • Experience working in a high growth company, start-up environment, adaptable, agile and able to work in a constantly evolving business

  • Lead experience handling teams and processes

  • Digitally savvy across different medians

  • Have good communication and presentation skills in English and German, both written and oral, ability to share our vision and goals

  • Experience of directly leading an Everyday Banking function with a best place to work culture

  • Enjoys working in environment with high ambiguity

  • Be an advocate of our brand and act as a role model to all colleagues and peers

  • Review the team performance at individual level and coach them as a mentor

  • Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • retirement pension plan

  • coffee / tea

  • extra social benefits

  • employee referral program

  • charity initiatives

  • extra leave

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We’re also committed to designing content for reuse in a way that’s measurable and consistent.

We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us in Berlin as we embark on this exciting chapter in the continued growth of our business.

Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

J.P. Morgan Poland Services sp. z o.o.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs

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