Oferta pracy

External Fulfillment Manager

Amazon Europe Core

  • Kobierzyce (pow. wrocławski)

    Kobierzyce (pow. wrocławski), Lower Silesia
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL)

  • Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.

  • Contribute and lead major projects within the External Fulfillment / Supply Chain / Transportation to support business and selection growth.

  • Contribute to process improvements and cost optimization initiatives in collaboration with the Fulfillment Operations, Supply Chain, Retail, Customer Service and Transportation management.

  • Contribute to contract negotiations with our external fulfillment partners.

  • Prioritize projects and software feature requests, evaluate and set stakeholder expectations.

  • Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon’s Retail and external fulfillment teams.

  • If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don’t like to sit still, which is why we always treat every day like its day one. It’s that kind of spirit that drives our success now and in the future, and you could be part of it!

Our requirements

  • Proved operations leadership experience in a similar fast-paced process driven manufacturing, production or distribution/logistics environment

  • Excellent fulfillment operations knowledge preferable in a 3PL environment

  • Strong data analysis skills - Ability to produce, interpret and draw conclusions from data

  • Good computer literacy: Access, Excel, PowerPoint, Outlook, and Word

  • Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.

  • Business case decision-making, complex problem-solving capabilities and attention to detail

  • Excellent communication skills with the ability to communicate and influence effectively at all levels

  • Team player who can facilitate successful project work, operating to deadline

  • Proven experience in managing operations budget of 20MM+ EUR per year


  • Proven track record of delivering projects within scope, time, budget and quality

  • Technical expertise - Solution-driven approach to systems & processes

  • Experience with analytical tools such as data warehouse tables; SQL / Visual Basic

  • Candidates will ideally be degree qualified in a Science or Logistics based discipline or be a MBA graduate

  • Good Level of German would be an asset

  • Practiced working knowledge of Lean techniques such as Kaizen or Six Sigma

  • Proven experience in managing operations budget of 35MM+ EUR per year

Amazon Europe Core

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

We are currently looking to hire an experienced Fulfillment Manager to join the team and play a role in the overall contract and execution management of our first hazmat 3PL operation in Zgorzelec, Poland. The role will be will report to the Regional External Fulfillment lead responsible for CEE operations.

The role includes the overall interfacing with 3PL provider and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for EF operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers.

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