Conduent in Lodz provides Business Process Outsourcing services. We are looking for HR Professionals, Accountants and Customer Service Specialists. Together we can make your dream come true and you can have an interesting and satisfactory job in an international environment.
F&A Country Ambassador with German
As a member of the Finance & Accounting department you will work in a highly international and challenging environment providing information support to the suppliers, clients and employees worldwide. Reporting to a team leader, you will be in charge of:
- Senior Analyst with language skills, responsible for managing the relationship with the regional business units
- Performs a weekly issue log with nominated client´s counterparts.
- Manages escalations received from their local business unit and manage until resolution.
- Shares best practices amongst the Country Ambassador team in order to help process improvement/standardization across client units.
- Makes analysis of non-quality escalations received by the business unit and documents the root cause to avoid repetition of the issue.
- Coaches junior agents to ensure the learning curve is reduced and the team has solid standard process knowledge
- Prepare stats and issue log to follow up with the client and determine areas of improvement, action items and timelines.
- Be the main point of escalation for Client Business Users
- Performance Reviews, receive and provide feedback from/to the team, review weekly objectives achievements, Holiday’s coordination, etc…
- Ensure all processes documentation is up to date in case of any change.
- Define processes with the client
- Accounting experience
- Experience in Customer Service
- Interface handling
- Direct debit
- Cash applications
- Doubtful and legal
- Invoice management PO y non PO (Purchase Order)
- Oracle or SAP knowledge
- Fluent in English and German
- Ability to multi-task, prioritize work and manage time based on business needs
- Excellent administration skills and good organization skills with attention to detail
- Advanced problem solving and resolution skills to include when to escalate and identify trends
- Competitive salary and bonus program
- Good opportunities to develop professional career
- Work in dynamic international environment
- Internal trainings and language courses
- Private medical care
- Life insurance
- Gym membership