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(FCR Ops) Assistant Manager Operations (Polish & English)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Support the business entailing a high degree of regulatory compliance and reputation risk, particularly with respect to risks arising out of non-compliance with extensive and complex regulations

  • Assist in developing policies and procedures for Business Area

  • Manage preliminary investigation reports for the Business Area to meet established standards in the Service Level Agreement

  • Performs job performance evaluations and human resources management for assigned direct reports

  • Identifies and provides regulatory and technical training to direct reports and other members of the team

  • Establishes and maintains relationship with business partners and all relevant business units

  • Identifies and coordinates utilization of external resources to assist direct reports in completing assignments

  • Participate in coordinated discussions with business partners for updates and guidance regarding process flow, and procedures and regulatory issues

  • Able to assimilate a large amount of information and make effective decisions on a wide range of issues

  • Able to identify the reasons impacting the volumes and proactively communicate to the business partners on the timelines associated with such impact also keeping the management informed

  • Provide input/support on management issues and deputizing the manager during his/her absence

  • Excellent communication and interpersonal skills with the ability to build and maintain working relationships

  • Ability to analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions

  • A strong desire to achieve outstanding customer service

  • Extract, Record and Provide in a suitable format, Management Information to Line Manager and other Senior Management

  • Proven ability in team leadership, people and resource management

  • Excellent leadership qualities, able to motivate and inspire a team

  • Ability to lead and develop an effective team through communication, performance management, development plans and reward/recognition practices

  • To drive quality for the process through Campaigns, Staff Meetings and sharing knowledge/bests practices within the Process and across GSC

Our requirements

  • Bachelor’s degree is required

  • Fluent Polish and English

  • Minimum of 2-5 years work experience in audit and compliance in the financial services industry

  • Demonstrate ability to supervise, train and administer the work and development of (up to fifteen) assigned staff

  • Working knowledge of various applications including MS Word and Excel

  • Ability to effectively organize work schedules and manage multiple tasks by utilizing time management skills

  • Ability to work as an effective team member within the departments and company as a whole

  • Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives

  • Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data

What we offer

  • Stable job in professional team,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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