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(FCR Ops) Fraud Prevention Officer (Greek)

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Perform specific routine activities and processes ensuring accuracy of tasks performed. Implement strategies to prevent and reduce fraud. Identify, investigate and prosecute all fraudulent activities

  • Identifying and escalating issues

  • Apply acquired knowledge to provide assistance to others

  • Understand and adhere to established policies and procedures in own team

  • Support change initiatives and escalate any concerns. Meeting and exceeding Business Partner requirements regarding the process

  • Performing projects or special assignments as required, and demonstrating a willingness to adapt to changing business needs and associated work assignments

  • Close working relations maintained with colleagues and line managers through, meetings, written reports and alerts.

  • Working effectively in a team environment

  • Being a visible team player, who is available for team on a day to day basis, and responds knowledgably to referrals

  • The staff needs to share his opinions / experiences on cases with the team so as to impart a better insight for reasoned judgment

  • Monitoring the E-banking fraud prevention process in accordance with instructions and procedures signed off by Business Partner and included in FIM

Our requirements

  • Product knowledge covering e-banking operations

  • Experience in alerts management in an operational environment, preferably within banking area

  • Strong commercial orientation combined with a customer driven approach

  • IT literacy

  • Ability to speak/ read /write and understand Greek at fluent level

  • Analytical/risk oriented reasoning capabilities.

  • Strong interpersonal skills.

  • Strong communications skills in both Greek and English languages

  • Graduate in any discipline would be desirable

  • Responsible self-starter that is detail oriented, with ability to make good, sound judgements in a fast-paced environment

  • A good degree of computer literacy and understanding of MS Office suite

  • Ability to work under matrix management

  • Ability to communicate effectively with local and global team

  • Experience in Banking/financial institution is appreciated

What we offer

  • Stable job in professional team,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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