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(FCR Ops) Fraud Prevention Officer (Greek)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Perform specific routine activities and processes ensuring accuracy of tasks performed. Implement strategies to prevent and reduce fraud. Identify, investigate and prosecute all fraudulent activities
Identifying and escalating issues
Apply acquired knowledge to provide assistance to others
Understand and adhere to established policies and procedures in own team
Support change initiatives and escalate any concerns. Meeting and exceeding Business Partner requirements regarding the process
Performing projects or special assignments as required, and demonstrating a willingness to adapt to changing business needs and associated work assignments
Close working relations maintained with colleagues and line managers through, meetings, written reports and alerts.
Working effectively in a team environment
Being a visible team player, who is available for team on a day to day basis, and responds knowledgably to referrals
The staff needs to share his opinions / experiences on cases with the team so as to impart a better insight for reasoned judgment
Monitoring the E-banking fraud prevention process in accordance with instructions and procedures signed off by Business Partner and included in FIM
Our requirements
Product knowledge covering e-banking operations
Experience in alerts management in an operational environment, preferably within banking area
Strong commercial orientation combined with a customer driven approach
IT literacy
Ability to speak/ read /write and understand Greek at fluent level
Analytical/risk oriented reasoning capabilities.
Strong interpersonal skills.
Strong communications skills in both Greek and English languages
Graduate in any discipline would be desirable
Responsible self-starter that is detail oriented, with ability to make good, sound judgements in a fast-paced environment
A good degree of computer literacy and understanding of MS Office suite
Ability to work under matrix management
Ability to communicate effectively with local and global team
Experience in Banking/financial institution is appreciated
What we offer
Stable job in professional team,
Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
Car parking few minutes away from the office,
Relax room (with massage chairs and area for yoga/stretch),
Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
Game room (with Xbox, PS consoles and foosball table),
Fresh fruit on the floor and good coffee in the kitchen.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.