sharing the costs of sports activities
Field Service Engineer
Wipro IT Services
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular), junior specialist (Junior)
- full office work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Technologies we use
Provide on-site technical support to customers
Install, maintain, and repair equipment or systems
Conduct troubleshooting activities to identify and resolve technical issues
Perform regular inspections and preventative maintenance
Calibrate and test equipment to ensure proper functionality
Train customers on proper use of equipment and systems
Collaborate with internal teams to recommend improvements or upgrades
Keep accurate records of service activities, including documentation of repairs and replacements
Stay up-to-date with industry advancements and latest technologies
Adhere to safety protocols and guidelines during service visits
Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill,
Good in oral and written communication
Able to interact and work with customer at different levels.
Self- Driven and result oriented.
Really passionate about the work
Ability to work with deadlines and complete tasks on time.
Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
Ability to lift / move computer equipment weighing up to 50Lbs.
Conference room A/V equipment assistance & troubleshooting
Basic VOIP phone configuration & troubleshooting
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software.
Basic installation and troubleshooting of standard software’s / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), o Basic understanding on Data backups,
Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
Basic configuration & troubleshooting of Apple machines /mobile devices
Contribution towards creating KB article
Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
Knowledge and experience on Service requests and incident management process,
Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
What we offer
Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
Premium insurance for medical services for employee and family members- Luxmed
Life & Disability Insurance for employees and family members- Generali
Profitable Voluntary Pension Fund
Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
Integration and cultural events for employees
Reword and recognition program for high performers
Employee Referral bonuses
Relocation assistance - Accommodation, travel and other expenses covered
Friendly and chill atmosphere and company culture
private medical care
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate products and services at discounted prices
doctor’s duty hours in the office
retirement pension plan
coffee / tea
parking space for employees
employee referral program
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law
Wipro IT Services
With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience!