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Field Service Engineer

Wipro IT Services

  • Kutno

    Kutno, Łódź
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
  • Specializations:Helpdesk

Technologies we use


  • LAN

  • WAN

  • Server setups


  • Ticketing tools

Operating system

Your responsibilities

  • Provide on-site technical support to customers

  • Install, maintain, and repair equipment or systems

  • Conduct troubleshooting activities to identify and resolve technical issues

  • Perform regular inspections and preventative maintenance

  • Calibrate and test equipment to ensure proper functionality

  • Train customers on proper use of equipment and systems

  • Collaborate with internal teams to recommend improvements or upgrades

  • Keep accurate records of service activities, including documentation of repairs and replacements

  • Stay up-to-date with industry advancements and latest technologies

  • Adhere to safety protocols and guidelines during service visits

Our requirements

  • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill,

  • Good in oral and written communication

  • Able to interact and work with customer at different levels.

  • Self- Driven and result oriented.

  • Really passionate about the work

  • Ability to work with deadlines and complete tasks on time.

  • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories

  • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.

  • Ability to lift / move computer equipment weighing up to 50Lbs.

  • Conference room A/V equipment assistance & troubleshooting

  • Basic VOIP phone configuration & troubleshooting

  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

  • Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software.

  • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)

  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles

  • Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), o Basic understanding on Data backups,

  • Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,

  • Basic configuration & troubleshooting of Apple machines /mobile devices

  • Contribution towards creating KB article

  • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

  • Knowledge and experience on Service requests and incident management process,

  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

What we offer

  • Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria

  • Premium insurance for medical services for employee and family members- Luxmed

  • Life & Disability Insurance for employees and family members- Generali

  • Profitable Voluntary Pension Fund

  • Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.

  • Integration and cultural events for employees

  • Reword and recognition program for high performers

  • Employee Referral bonuses

  • Relocation assistance - Accommodation, travel and other expenses covered

  • Friendly and chill atmosphere and company culture


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • doctor’s duty hours in the office

  • retirement pension plan

  • coffee / tea

  • parking space for employees

  • holiday funds

  • redeployment package

  • employee referral program

  • Multisport Card

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law

Wipro IT Services

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience!

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