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Financial Services Team Lead within GTRF European Regional HUB

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Work in GTRF European Regional Operational HUB supporting HSBC Trade, Guarantee clients and transactions

  • Lead, manage and motivate the team of Hub resource (GTRF SMEs)

  • Ensure that the team members are managing day to day transactional requirements of the customers in an efficient manner and in line with the agreed framework & SLA’s

  • Work with the GTRF HUB Senior Management team to ensure maximum efficiency and coordinate various deliverables across the Hub

  • Manage Team resource performance, conducting regular 1-2-1’s and performance appraisals

  • Understand performance across the team and track against agreed service levels

  • Ensure that the Team resource is skilled to meet demand

  • work closely with the GTRF HUB change team to support RPA implementations/process changes initiatives

  • Identify and support development opportunities for team resource

  • Escalate any issues in a timely manner to the manager

Our requirements

  • The ability to demonstrate people management / leadership skills during times of significant change / creation of a new ‘function’ or initiatives

  • Good understanding and experience of the GTRF products and transactions would un significant asset

  • Demonstrable examples of team work and collaboration with internal and external customers

  • Attention to detail and proactive awareness of internal and external policies

  • Have excellent communication, coaching and influencing skills with peers, subordinates

  • Additional language skill will be an asset (German, Spanish, Dutch, French, Czech, Italian, Maltese)

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Purpose of the role

GTRF is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Today, HSBC is the leading international trade bank and GTRF sits as part of Commercial Banking. We support customers’ right through the trade cycle, from raw materials – to manufacturing and shipment - to discounting and collecting invoices. We do this by working with Commercial Banking and Global Banking relationship managers, providing solutions appropriate for the customers' need.

HSBC international networks covers 90 per cent of global trade – so we are uniquely placed to help customers around the world achieve their ambitions. As per Euromoney Trade Finance Survey 2018 HSBC has been voted as Top Global Trade Finance Bank. With other Trade awards its makes HSBC the best place to start career in Trade Finance, Factoring businesses.

The jobholder will work on a daily basis in GTRF European Regional HUB, being a part Europe GTRF CMB team and will cooperate with other onshore teams and clients across Continental Europe.

Job holder role is to manage GTRF team resources (8 – 12 FTEs), will focus on the people management and development responsibilities within the team, in particular to ensure that there are the correct skills in place to meet demand, to identify development or learning opportunities for resource and manage the performance of team resource.