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First Line Support - Video Media Technician

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 09.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
    First Line Support - Video Media Technician # 128889
    Workplace: Warszawa
    128889

    Description:

    Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially high-reaching products and services that enable engineered performance, information analysis, data management and transaction processing. We have a record of delivering reliable, creative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working (including working from home). CTO has significant footprint in Wroclaw and Warsaw. We offer exciting and challenging opportunities on a variety of large-scale projects around Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of pioneers in global banking sector!

    For our Media Services team in Warsaw we are currently looking for dedicated problem solver that will be interested in growing within Credit Suisse structures as an important client-facing Specialist. Media Services provides video conference, digital media streaming, and digital TV services to Credit Suisse. We are a part of Collaboration Services, which is in turn part of a larger organization called End User Services. EUS provides the core desktop computing capabilities for CS employees, and leads the associated infrastructure; Collaboration Services provides e-mail, instant message, SharePoint/document management, and media services, as well as supervisory and data retention services for e-mail and messaging.

    Role provides support in for the following functions:

    • You manage active Video Conference Meetings to assure successful launch and operation
    • You provide end user support during video conference calls for requests or problems that arise in the course of the videoconference meetings
    • You collaborate with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services
    • You review scheduled VC Meetings for accuracy and thoroughness to assure quality
    • You handle end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV
    • You assist with major incident and problem investigations

    Open to discussing flexible/agile working.

    Qualifications:

    • Superb opportunity to work in international global team supporting newest Videoconferencing technologies
    • Rare chance to be part of implementation projects focused on service coverage extension, stability and security improvements
    • Responsibility for all the aspects of operations, including Voice, Video and Mail communications channels
    • Comprehensive induction process to learn Service Now, ITIL based flows and other practical system admin exercises on video environment
    • Entrance to a global, diverse team that delivers critical services to the Bank, with growth and development opportunities
      What your qualifications should be like
    • A higher degree in IT or Telecommunications related disciplines
    • At least 2-3 years working experience with Networking, Video or related IT environment in Customer Support / Front Office / L1 user support organizations
    • Working level of knowledge of Audio/Video communications technologies, IP networking, in deployment, configuration and troubleshooting areas. Some video services background and experience preferred
    • Flexibility to work on shifts (9-17 or 15-24) to assist end users during life videoconferences
    • Optionally experience in Windows Server administration skills
    • A desire to continually develop new skills and capabilities, and be part of an important global team that is responsible for all Collaboration Services at Credit Suisse

    We offer

    • Private medical care
    • Life insurance
    • Pension plan
    • Charity days
    • Training and development
    • Internal Mobility

    Other optional

    • Language training course
    • Mentoring
    • Family – nursery and kindergarten funding, gift vouchers for Christmas
    • Parking allowance
    • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) 
    • Employee discounts on various products and services (event tickets, consumer products, etc.)
    • Relocation package
    • Employee Referral Program
    • Flexible work schedule and working from home (home office)

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.