Fleet Solutions Senior Deploy Coordinator

Your responsibilities

• Ensure timely, effective and compliant implementation of medium to large projects and initiatives in areas like, but not limited to Digital web portals for B2B customers, data migration projects, coordination of activities with Customer operations team, Regional marketing teams, globally

• Establish and manage appropriate implementation plans, identifying and ensuring appropriate resourcing and meeting of pre-defined milestones / Project assurance checks

• Ensure projects are delivered according to waterfall or Agile methodologies ; ensures projects have the necessary structure and governance in place: Roles and responsibilities of each defined, governance in place, reporting and stakeholder map defined, etc

• Ensure projects have quality assurance and stage gates control points

• Ensure target countries, regions or users have the toolkits they require to successfully turn new functionalities into customer offers and are able to monetize the new products

• Close cooperation with stakeholders to minimize the overall impact on customers and users and whilst continuing to support the business for growth ; works in close collaboration with retail IT Project managers and all supporting functions

• Ensure effective change and engage leading to proper communications to all stakeholders

• Lead where appropriate steering call and provide regular updates to stakeholders and line manager

• Provide the leadership required to build ownership and commitment for leading the assigned projects and initiatives

• Work with Strategic Solutions and technical partners to resolve of any implementation issue or clarification of requirements

• Perform final go-live checks and ensure parameterization checks are complete making sure sign off from support functions are obtained During implementation of new product, continuous focus on operational excellence and process improvement

• Support post-investment reviews of projects

Our requirements

What we offer

Purpose and Accountability of the Role:

The Solutions Deploy Coordinator is responsible for the delivery and deployment of projects, included in the Fleet Solutions development programme, as endorsed each year. The role includes supporting the implementation of new B2B CVPs as well as managing all necessary changes to existing CVPs in the area of fuel cards and mobility services.

He/she is the key contact point for a number of external and internal stake-holders - Shell Third Party Partners, Product Managers, Customer Experience Coordinators, Focal Points in Customer Ops, and Card Accounting Teams.

The role is key to ensuring operational excellence at the interface of the business and IT, as well as for the quality delivery of a wide range of non-fuel and mobility services in Europe.

Shell in Kraków

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

Shell in Kraków departments: Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal Retail Technical Asset Operations Creative Solutions.