Oferta pracy

Fraud Customer Service Advisor with German

J.P. Morgan Poland Services sp. z o.o.

J.P. Morgan Poland Services sp. z o.o.

aleja Jana Pawła II 19

Wola

Warszawa

Your responsibilities

  • We are looking to hire passionate and talented fraud investigators who will deliver a consistently exceptional customer service experience. These critical roles are central to the success of our business so require individuals who aspire to be part of a team which will be focused on making our business great through supporting customers and taking ownership for resolving their enquiries.

  • Be customer centric.

  • Have an intrinsic passion to deliver first class service.

  • Have excellent communication skills in German, both written and oral

  • Solid English skills

  • Be empathetic and a problem solver.

  • Be a Change Champion for processes and products for colleagues and customers.

  • Comfortable with ambiguity.

  • Have a growth mind-set.

  • Be a multitasker – talk/type with the customer whilst researching resolution and maintaining customer engagement.

  • Be a critical thinker – establish root cause and champion to change.

  • Be a Team Player and Brand Advocate.

  • Have a passion to learn and self-develop.

  • Have the ability to operate effectively in a virtual team working environment

Our requirements

  • Previous experience working within a customer service environment with a solid fraud background. Experience in fraud investigation and communication to customer.

  • You could come from financial services or hospitality, retail and telephony based roles etc.

  • Experience building relationships with customers and providing exceptional service

  • These roles will be shift based and will include morning, evening, nights and weekend work on a rotational shift basis. There will be the option to work the shifts across 7 days per week.

  • As with all of our roles we provide a structured training programme to equip you with a broad curriculum of experiences and knowledge which will allow you to develop your skills and afford you a number of career development opportunities across our different teams

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • retirement pension plan

  • coffee / tea

  • extra social benefits

  • employee referral program

  • charity initiatives

  • extra leave

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

About J.P .Morgan

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs

Job Description

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We’re also committed to designing content for reuse in a way that’s measurable and consistent.

We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us in Warsaw as we embark on this exciting chapter in the continued growth of our business.

Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.