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Fraud Operations - Customer Service Team Leader with German
J.P. Morgan Poland Services sp. z o.o.
- aleja Jana Pawła II 19, Wola, WarszawaWarszawa, Masovian
- offer expired over a month ago
- contract of employment
- manager / supervisor
- remote recruitment
We are seeking an experienced People Lead for Fraud. It is expected that this role will involve
Highly customer centric and leading the team by setting right examples
Leading a high performing fraud function, delivering exceptional service experience on a day by day basis
Have the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers
Implement and maintain operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service
Acting as subject matter expert for best in class digital business policy, processes, products and solutions
Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
Maintaining cross product operational standards and consistency
Collaborating with technology and process engineering teams to design best in class business customer experiences while mitigating risks
Working with global teams to ensure we deliver exceptional service at all times
Understand and keep the business aligned with regulatory requirements
Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience
We are providing a 24/7 operation and looking to support our customers and colleagues 365 days a year. Work schedules will include evenings, nights and weekends working on a rota basis
Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
Become a multi-channel expert across all platforms and functions that we operate
Be Change Champion and Owner for processes and products for colleagues and customers
At least 5 years relevant expertise at a lead level in Financial Services banking or another heavily regulated industry
Experience working in a high growth company, start-up environment, adaptable, agile and able to work in a constantly evolving business
Lead experience handling teams and processes
Digitally savvy across different medians
Have good communication and presentation skills in English and German, both written and oral, ability to share our vision and goals
Experience of directly leading an fraud function with a best place to work culture
Enjoys working in environment with high ambiguity
Be an advocate of our brand and act as a role model to all colleagues and peers
Review the team performance at individual level and coach them as a mentor
Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience
private medical care
remote work opportunities
retirement pension plan
coffee / tea
extra social benefits
employee referral program
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We’re also committed to designing content for reuse in a way that’s measurable and consistent.
We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us in Berlin as we embark on this exciting chapter in the continued growth of our business.
Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated
J.P. Morgan Poland Services sp. z o.o.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs