Oferta pracy

Fraud Senior Analyst

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • senior specialist (Senior)

Citi Poland

Prosta 36



Your responsibilities

  • Ensure that for fraudulent transactions most effective methods of action are followed to recover the funds by the Bank

  • Manage Daily Production analysis calls and provide guidance to Hexaware Fraud Team and assist them in investigating frauds

  • Critically analyze Fraud trends across the region to ensure necessary actions are taken to minimize fraud losses

  • Lead parametric changes based on the results of the above analysis

  • Present Fraud Monitoring techniques to internal and external customers

  • Constantly improve service quality by applying the best banking standards, implementing process improvements to minimize losses, and ensuring the highest level of customer satisfaction

  • As a Regional Process Owner, have end-to-end accountability in EMEA for the Fraud Management, Disputes and Authorizations processes for Commercial Cards

Our requirements

  • Good understanding of Risk-related aspects of operational activities is essential

  • Prior experience and knowledge of Cards is essential

  • Cards Fraud Management and industry expertise is desirable

  • Non plastic Fraud Management experience would be beneficial

  • Experience of working in a matrix/multi-site environment

  • Chargeback’s process and acquirer/issuer fraud liability experience

  • Ability to create strategy and convert into the successful execution of activities to support it

What we offer

  • Opportunity to work in an international and diverse environment

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Very broad range of development opportunities locally and globally

  • Private healthcare

  • Group insurance

  • Private pension scheme

  • Multisport program

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • retirement pension plan

  • extra social benefits

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.