Oferta pracy

Freelancer (m/f/d) in the home office / customer service for a lamp online shop / Polish

expertcloud.de GmbH

  • Lower Silesia

    Lower Silesia
  • offer expired 22 days ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Email and telephone support - answering customer enquiries in Polish

  • Accepting orders, checking orders, providing shipping information, clarifying complaints

  • Answering general questions about the online shop

  • Support with questions about customer login and changing master data

Our requirements

  • Experience as a customer advisor, customer service specialist, call centre agent, customer service agent or

  • telephone operator is advantageous, but not a must

  • 10-finger system (fast typing on the keyboard)

  • Very good skills in German OR English to follow a training course with us

  • Communicative, helpful, patient and empathetic nature, fun on the phone

  • Internet affinity (MS Office, Mail, Chat)

What we offer

  • Flexibility of service hours and work location (home office)

  • Fair earnings: payment per call/ticket with an average hourly wage of approx. 12-14 €.

  • Family-friendly work

  • Integration into our community of experts

  • On average 15 to 20 hours of time per week

  • You have time for our onboarding (8 working days + 1 exam day)

  • Internet connection at least 16,000 DSL line & LAN connection (no WLAN)

  • Computer/laptop with at least Windows 8.1, preferably Windows 10

  • USB headset (or willingness to get one)

  • 2 monitors (or willingness to get them, a laptop counts as 1 monitor)

  • Trade licence / VAT-number or interest in becoming self-employed