Oferta pracy

French Speaking Customer Service Representative

Keywords Studios

  • Greater Poland

    Greater Poland
  • offer expired 19 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Provide superb Customer Support experience, assisting them with issues they encounter and tackling product-related questions.

  • Use your investigative skills and troubleshoot customers’ queries via a ticketing system and calls.

  • Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.

Our requirements

  • C1-C2 French mastery, with an emphasis on verbal communication skills.

  • Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.

  • You know your way around either MS Office or Google Suite apps.

  • Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.

  • Available to work full-time, 5 days a week which may include weekend-days (Saturday and Sunday).

What we offer

  • An insider's view into the gaming industry, with lots of growth potential.

  • Employment contract with the option of private medical care and shared-cost coverage for your MultiSport card.

  • We're proud of our friendly and inclusive atmosphere. You're more than free to enjoy video games with your colleagues in our chill-out zone.

  • Employee referral program - make an impact by inviting your friends to become a fellow Keywordian.

  • Virtual company parties.

  • If you come to the office, take advantage of our free bike parking. We're eco-conscious!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • fruits

  • integration events

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • redeployment package

  • employee referral program

  • charity initiatives

Due to the ongoing COVID-19 pandemic and as Keywords prioritizes the health of everyone, you are welcome to work from home. If you prefer the office, you'll get to enjoy the awesome Katowice campus. We even have a lake!

Our recruitment process is fully online and remote. Keep in mind all eligible candidates will be asked to take our Language Assessment to better evaluate their written skills.

Sound interesting? We can’t wait to hear from you!

Keywords Studios

Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords Studios (KWS) is the world’s leading provider of technical services to the fast growing, global video games market. Our 10 000 employees in 70+ Studios in 23 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers.

At Keywords Studios, we are using our passion for gaming, technology and media to create a global platform for the video game industry and beyond, with our Katowice studio offering Player Support, Functionality, and Localization Quality Assurance services. We are trusted and relied upon by many of the world's leading companies to work alongside them during concept, development, and live operations by leveraging the breadth and depth of our industry-leading service lines every step of the way.

Why Keywords Studios? We offer a safe environment where you have room to learn and grow into your next position or continue to excel at what you love best. Many of our Managers started as testers or player support agents! We listen to our staff and we are always improving ourselves. We care about you and our community.

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