French Speaking Customer Support Specialist


  • Prosta 67, Wola, Warszawa
    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України


Prosta 67



Your responsibilities

  • providing excellent customer service (supporting French clients)

  • building up positive relationships with customers

  • resolving issues in a timely manner and ensure high levels of customer satisfaction

  • providing explanations in relation to customer complaints (both written and by phone)

  • monitoring of the situation on financial markets

  • working with the CRM system (verification and completing clients data)

  • cooperating with external XTB branches and internal departments

Our requirements

  • higher education, preferably in Finance (might be IV or V year student)

  • background or experience in economics or financial services would be an advantage

  • previous experience in a customer service role desirable

  • French language - native or proficiency level required

  • very good knowledge of English language is a must (knowledge of any additional language e.g. Polish, German, Hungarian or Romanian would be an advantage)

  • responsibility and ability to multitask, prioritize and close tasks quickly

  • strong communication, interpersonal and negotiation skills

  • good knowledge of MS Office

What we offer

  • full-time employment agreement

  • great learning opportunity in cooperation with multinational units of the company

  • all the required tools and training required to be successful

  • work in internationally known company with a well-recognized brand


  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • coffee / tea

  • extra social benefits

  • meal passes

  • holiday funds

  • dodatkowy dzień wolnego z okazji urodzin

  • dodatkowy dzień wolny dla rodziców

  • platforma benefitowa

  • nowoczesne biuro


XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks French Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.


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