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French-speaking Junior Air Claim Specialist

  • Gdańsk, pomorskie pokaż mapę
  • Specjalista
  • 10.05.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We help air passengers around the world secure compensation for delayed, canceled, or overbooked flights. We fight for millions of travelers who are unsure of their rights, lack the time or expertise to embark on their claims process independently.
    We’re looking for dedicated, creative people to join us in making AirHelp even better. Is it you?
    French-speaking Junior Air Claim Specialist
    Location: Gdańsk


    What will you do on board?

    • Respond to customer queries throughout the claim handling process in a timely and accurate way, via e-mail, phone or chat
    • Collect and verify provided documents required to start legal proceedings
    • Ensure customer satisfaction by meeting customer needs in a courteous manner
    • Analyse customer complaints and provide appropriate actions
    • Contribute to team effort by accomplishing related results as needed
    • Follow internal communication procedures, guidelines and policies 


    What to take with you?

    • Fluency in both English and French
    • Outstanding communication skills, being both outspoken and a good listener simultaneously, self-driven with a high energy level
    • Exceptional presentation skills and deadly persuasion
    • Ability to handle more passengers at once
    • Business awareness along with empathy


    During the flight you will be provided with:

    • Ambitious, international startup environment with a vision and strategy to create something BIG
    • Opportunity to develop your skills and support to learn constantly
    • Access to the latest technology
    • Motivation to make an impact on the AirHelp’s future
    • Full time job based on an employment contract
    • Clear career path with a possibility to increase your salary even by 2000 PLN within 2 years
    • Stable working hours and comfortable office space
    • Private healthcare package
    • Access to the language classes (English, German, Spanish, Polish for foreigners)
    • Additional benefits to choose (gym card, cinema tickets, shopping gift cards etc.)


    Life at AirHelp

    working hours
    office space

    Join us and get ready for the ride of a lifetime!


    If you are interested, please send your CV via "Aplikuj" button

    Subject to art. 6 section 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ) by applying I hereby give the consent to process my personal data included in my job offer for this and future recruitment processes commenced by Airhelp Poland sp. z o.o., with its seat in Gdansk, Al. Grunwaldzka 472C.