CREDIT SUISSE Poland

Front & Client Support Specialist

CREDIT SUISSE PolandO firmie

  • Wrocław, dolnośląskie

  • Ważna jeszcze 13 dni
    6 Luty 2020
  • Pełny etat
  • Specjalista
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
Front & Client Support Specialist # 145018
Workplace: Wrocław
145018

We Offer

The Trade Validation team was deployed to Wroclaw in 2012. Since then it has established strong presence by expanding size and remit. The team contains VP, AVPs, Subject Matter Experts and Junior Analysts.

The core mandate is to provide assurance on the timeliness, completeness & accuracy of CS trade bookings through reconciliation to the counterparty. In order to do that team works closely with external counterparties to affirm trades and execute paper Trade Confirmations for the same. The contact with clients is via email or phone so the team constantly works on improving client service and experience.

One of the team’s main responsibilities is also investigation on any economic/non-economic breaks and routing them to appropriate action owners for swift remediation. This requires frequent contact with Front Office, Sales and Legal senior representatives, which gives team members an exposure and creates opportunities for building their network.

A department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards.

As the chosen individual you would be responsible for:

  • Manage risk mitigation of unauthorized trade and trade validation.
  • Exceptional client service, direct contact with internal and external clients including G15 swap dealers.
  • Resolving economic and language documentation queries and liaising with international teams: Front Office, Sales, Trade Capture, Legal, Settlements and other.
  • Adhering to internal controls, procedure and timeliness.
  • Manage optimization of processes and inventive adapting to Industry / Regulatory initiatives.
  • Collaborate with peers globally from Trade Validation & Control including team meetings, trainings, standard methodology sharing and other initiatives.

You Offer

  • Outstanding written and verbal communication skills with proficiency in English.
  • Bachelor or Master degree, if you have degree in Finance & Banking or Economics it would be a plus.
  • Strong analytical skills and the ability to assess processes, identify and implement improvements for control and efficiency gains.
  • Experience in customer service and/or finance, banking.
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. This should be further elaborated on in your application.

Our benefit

  • Private medical care
  • Life insurance
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) 
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
Front & Client Support Specialist # 145018
Numer ref.: 145018

We Offer

The Trade Validation team was deployed to Wroclaw in 2012. Since then it has established strong presence by expanding size and remit. The team contains VP, AVPs, Subject Matter Experts and Junior Analysts.

The core mandate is to provide assurance on the timeliness, completeness & accuracy of CS trade bookings through reconciliation to the counterparty. In order to do that team works closely with external counterparties to affirm trades and execute paper Trade Confirmations for the same. The contact with clients is via email or phone so the team constantly works on improving client service and experience.

One of the team’s main responsibilities is also investigation on any economic/non-economic breaks and routing them to appropriate action owners for swift remediation. This requires frequent contact with Front Office, Sales and Legal senior representatives, which gives team members an exposure and creates opportunities for building their network.

A department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards.

As the chosen individual you would be responsible for:

  • Manage risk mitigation of unauthorized trade and trade validation.
  • Exceptional client service, direct contact with internal and external clients including G15 swap dealers.
  • Resolving economic and language documentation queries and liaising with international teams: Front Office, Sales, Trade Capture, Legal, Settlements and other.
  • Adhering to internal controls, procedure and timeliness.
  • Manage optimization of processes and inventive adapting to Industry / Regulatory initiatives.
  • Collaborate with peers globally from Trade Validation & Control including team meetings, trainings, standard methodology sharing and other initiatives.

You Offer

  • Outstanding written and verbal communication skills with proficiency in English.
  • Bachelor or Master degree, if you have degree in Finance & Banking or Economics it would be a plus.
  • Strong analytical skills and the ability to assess processes, identify and implement improvements for control and efficiency gains.
  • Experience in customer service and/or finance, banking.
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. This should be further elaborated on in your application.

Our benefit

  • Private medical care
  • Life insurance
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) 
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)

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