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Front Line Team Lead

  • Bielsko-Biała, śląskie pokaż mapę
  • Kierownik
  • 24.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

    Our Digital Commerce team powers global commerce, processing billions of transactions every year. Our technology helps businesses operate faster and more efficiently. How? By identifying trusted data and insights to create targeted, effective messaging, by providing accurate geographic data to make smarter business decisions, and by delivering relevant and engaging interactions across the customer lifecycle to drive increased satisfaction.

    We are looking for:

    Front Line Team Lead
    Workplace: Bielsko-Biała

    In this role, you will join our Digital Commerce Solutions Worldwide Software Support team in Bielsko Biala, Poland and report to the Global Director of Front Line Support.

    You will be responsible for the following:

    • Put clients first while ensuring your team delivers a world-class level of support
    • Act as a mentor, knowledge resource, and point of escalation for your team
    • Examine Front Line Support processes and look for new ways to solve old problems
    • Handle cases from our clients and ensure accurate data capture
    • Assist the Global Director in day-to-day Front Line Support operations – including shift scheduling, employee management, and process adherence
    • Maintain and publish Front Line Support metrics at regular intervals
    • Ability to work in a rotation of shifts which cover 6am to 7pm
    • Be highly accountable and responsive. Help lead a team by example in these areas
    • Build strong relationships with key members of the Worldwide Software Support team

    Required qualifications:

    • Excellent attention to detail
    • High proficiency with general computing and internet based technologies
    • Strong interpersonal and communication skills
    • Experience working in a customer service role
    • Proven examples demonstrating your natural leadership skills and abilities
    • Demonstrated track record of delivering on promises and an ability to execute in the face of adversity
    • 24×7 on-call coverage availability

    Preferred qualifications:

    • Experience in a supervisory or team lead position
    • Understanding of Knowledge Management practices such as Knowledge Centered Support.
    • Familiarity with Pitney Bowes Software products or equivalent software
    • Experience working in large teams
    • Working knowledge of Salesforce.com or equivalent CRM System


    We offer:

    • Permanent employment contract
    • Great atmosphere of work
    • Opportunities to grow and develop your career: personal development plan, access to e-learning platforms (Udemy, Lynda.com)
    • Flexible work schedule
    • Remote work opportunities
    • English language training course with native speakers
    • Employee Referral Program (up to $1500)
    • Life insurance
    • Health promotion: private medical care, Multisport card, fresh fruits, table tennis room, play room, shower, bike parking
    • Integration events: Kid’s Day, Summer Barbecue, Christmas Dinner
    • Free parking, free beverages (delicious coffee)