Oferta pracy

GAM Specialist

HCL PolandO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HCL Poland

Opolska 114

Kraków

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
 
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.

Due to our growing business needs we are looking for: 
GAM Specialist
Numer ref.: O3 Business Park

Daily Activities:

  • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, O365)
  • Create and administer Global Groups and various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
  • Standardize network resources as per client requirements and grant permissions on them
  • Set up servers as per the client standards and grant permissions on them
  • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
  • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
  • Provide feedback & assist in developing GAM standards
  • Conduct Server Compliance verification

Soft Skills:

  • Good communication and conversation skills (both verbal and written)
  • Strong documentation skills
  • Fluent English (min C1)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to ensure high level of customer satisfaction and acceptance
  • Personal dedication to providing high quality service. Ability to finish what is started is a must
  • Desire to reinforce HCL’s values and methodology
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to acquire new information quickly and the willingness to do so at all times
  • Willingness to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week

Technical Requirements:

  • Working knowledge of applications running across multiple platforms (HP-UX, Solaris, Windows, etc.)
  • Understanding of ITIL processes
  • Working knowledge of ticketing system for incident management
  • Ability to define processes and implement them as per need
  • Ability to conduct Root Cause Analysis
  • Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
  • Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
  • Working knowledge of applications running across multiple platforms (Required – Windows, Active Directory, O365; additonal preference – IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator)

Years of Experience:

  • 3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems

Certification Requirements:

  • MCP - Installing, Configuring, and Administering Microsoft Windows 2000 Server / MCSE certified

We offer:

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization 

Job type: permanent, full time

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.


Please apply via application button.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.
 
Please use the sentence below:
I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.

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