GBO Continuous Improvement Manager

Ingka Business Service Center sp. z o.o.

  • West Pomeranian

    West Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Build, deploy and continuously develop a sustainable Continuous Improvement framework, roadmap & agenda for all GBO HUBs.

  • Drive the process simplification and standardization agenda of GBO to maximize returns from implementation of process modernization/digitization initiatives using Smart & Intelligent automation.

  • Implement a portfolio of CI tools and technology in the GBO HUBS that are aligned with business needs to enable business process efficiency and growth

  • Follow up on CI process and technology benchmarks in the shared services industry to secure GBO performance and to ensure that GBO performance is ahead of peer group

  • Build people capability and process capacity by modernizing processes using Smart & Intelligent Solutions in conjunction with Lean & Six Sigma for sustainable gains in efficiencies & effectiveness in GBO.

  • Drive and enable a "process centric" approach to CI in GBO that will lead to sustainable problem solving, risk management in mission critical processes and increased levels of service quality.

  • Build develop and maintain a team with proven expertise in quality disciplines/approaches which will enable the GBO meet its strategic requirements & objectives

  • Build and drive the innovation agenda to improve efficiency and service level quality

Our requirements

  • We are looking for multitasked experienced person with strong influencing and negotiation skills who is ability to operationalize hybrid models of CI to meet organizational goals & objectives, has knowledge how to priorities and provide clear directions in a matrix relation and is capability to collaborate across all levels of the organization.

  • GBO Continuous Improvement Manager has excellent knowledge of the IT-enabled shared service industry in the field of Continuous Improvement, understanding, implementation Lean, Six Sigma and Process Modernization using automation and is also expert in understanding and selecting the product offerings of leading Smart and Intelligent Solution providers. Candidate should have good experience in Robotic Process automation and experience in any of the automation tools in the market.

  • If you have 10 + years increased responsibility in the Shared Services Industry and at the last 5+ years as a manager in larger international structure, working daily with solution development or automation in Continuous Improvement opportunity solutions and business case development, this position will be a great chance for development in your career path.

  • Candidate should have experience in leading Continuous improvement team in shared service industry and not embedded CI in operations.

  • You should also have strong technology capabilities and experience in understanding and selecting the product offerings of leading Smart & Intelligent Solution providers, working with big amount of data should be your strong point. Business Partner mindset, ability to deal with remote stockholders and great English communication skills are also must have on this position.

What we offer

  • flexible workspace based on the concept of activity based office where co-workers feel empowered and comfortable. Our office supports individual needs of employees regardless of their physical abilities,

  • stable employment conditions on the basis on contract of employment,

  • employee loyalty programme Tack!

  • private medical care for IKEA employees and their families,

  • cafeteria programme (including eg. Multisport card),

  • accident Insurance and Pension Plan,

  • jubilee awards, commemorative gifts, special events.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • retirement pension plan

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • meal passes

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • family picnics

About this work area

The role is a part of the Global Business Operation structure, which is the key partner for Group functions, Businesses with the responsibility of transforming and operation new solutions of working and setting up value-added services and Centers of Expertise.

Continuous Improvement Manager’s role is responsible for driving and enabling process centric mindset and solutions in GBO to achieve sustainable efficiency, effectiveness, and maximum experience thus to achieve the intended goals.

Ingka Business Service Center sp. z o.o.

As Ingka Business Service Center, we are part of IKEA and we support shops and other IKEA companies with financial and payroll services. With us, you can spread your wings in the field of HR. We will appreciate both your linguistic background and your experience in human resources management, but what is particularly important to us is whether our values, such as a sense of community, simplicity or the search for new solutions, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our employees.

When you get to know us better, you will see how much you can get from working at IKEA!

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