Oferta pracy

GBS Contact Center Operator with Czech and Slovak

ABB Business Services Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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ABB Business Services Sp. z o.o.

Przy Rondzie 4

Kraków

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
 
Customer Contact Center organization has been established to provide a clear and easily accessible contact point for inquiries of any kind from customers - and other business Partners. Our goal is to improve the issue resolution process towards our customers, in order to achieve and maintain high level of customer satisfaction. Professional Contact Center agents interact with business partners and ensure that inquiries are routed to the right unit for resolution in a rapid and competent way.
 
To strengthen our Customer Contact Center, we are looking for the Contact Center Operator with fluent Czech & Slovak. In this role, You will be handling various customer issues, while delivering on world class customer service.
You will be receiving and processing external customers’ requests, redirecting them to appropriate departments within organization. Seize this unique opportunity to take an active part in shaping our new GBS Customer Contact Center, and grow together with the rapidly developing organization.
GBS Contact Center Operator with Czech and SlovakNumer ref.: PL75483822_E1

Your responsibilities

  • Act as first point of contact for the ABB’s customers
  • Provide excellent customer support, by processing customer enquires (phone, email, web, other channels) and resolving them in appropriate time and manner
  • Recording received queries into ABB systems
  • Proactively identify potential improvement areas in process, practices and tools together with the Team
  • Support regular maintenance of the contact list, intranet and web applications
  • Have a good level of understanding of the ABB’s product portfolio and solutions

Your background

  • University degree in any stream
  • Excellent Czech (B2/C1) and Slovak language (B2/C1) required
  • Good command of the English language – at least on B2 level
  • Previous customer service experience within Shared Service / GBS / Corporate environment preferred
  • Excellent verbal and written communication skills
  • Customer-oriented mindset

We offer:

  • A stable employment in a company with a long history in innovation and technology
  • Collaboration with experienced experts in an international environment
  • Individual development and training opportunities, from job specific to soft skills
  • Attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
  • Various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

Benefits:

  • Life insurance
  • Commute Refund
  • Multisport
  • Luxmed Health Care
  • Multikafeteria & Additional Perks

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