Oferta pracy

GBS HR Operations Europe Hubs Delivery Lead

ABB Business Services

  • Kraków

    Kraków, Lesser Poland
  • offer expired 5 days ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Contribute to the implementation of the GBS HR Operations strategy and manage overall business operations across all supported locations / clients and deliver services according to signed-off Standard Operating Procedures (SOPs), agreed KPIs and quality targets

  • Ensure a high degree of client orientation & experience; Plan, develop and implement a strategic roadmap in line with GBS HR Operations business strategy (e.g. plan the development of the operations and further refine the operating model, organizational structure and governance model, seek opportunities to expand the offering in line with the business strategy)

  • Ensure all GBS HR processes incorporate appropriate control mechanism, including 4-eye-check / SOX checks, data protection and compliance tasks. Ensure a robust framework to enable compliance with all country legal and regulatory requirements

  • Drive financial management including budgeting and forecasting and cost management

  • Define and drive people management strategy of the GBS HR Operations Krakow (e.g. workforce planning, training, engagement, mentoring, succession planning, incentives and retention) and lead with the example; Manage GBS HR Operations Krakow employees with the required cultural sensitivity

  • Lead the Delivery Manager located in GBS HR Operations Tallinn

  • Ensure all administrative tasks are accomplished according to internal policies and legal requirements

  • Constantly evaluate the HR proposition and the service to clients with a view to improving delivery through innovation and the implementation of industry best practice

  • Continuously analyse operational performance, address issues across the teams and implement a culture of continuous improvements ; Implement Lean approaches to deliver efficiencies through standard processes and synergies

  • Collaborate with other Delivery Leads to build / strengthen ABB brand recognition on the market, represent GBS in internal / external meetings and drive set-up of required policies / processes / practices to establish a successful center

  • Collaborate with other GBS HR Operations Delivery Leads (Bangalore, SLP) to develop further efficiencies and to ensure consistency of management approaches. Build sustainable relationships with key stakeholders like GBS HR Operations Front office, Country HR Managers, GBS representatives, CoEs, HR Business Partners and other stakeholders

Our requirements

  • Leadership / Senior Management role managing large scale operation (50 employees in GBS HR Tallinn, 150 employees in GBS HR Krakow) in captive, shared service or outsourced service center

  • Experience in HR or Shared Services Operations (insourced or outsourced)

  • Sound Operations management experience

  • Project Management experience

  • Lean Sigma / Six Sigma qualiy and process improvement experiences

  • High degree of client orientation and service mind-set

  • Strong analystical approach to problem solving, high degree of proactive behavior and result orientation

  • High degree of structure and self-organization, deadline focused

  • Excellent Powerpoint and Excel skills

  • Strong interpersonal skills; High degree of passion and commitment

  • Effective management of different cultures ana ability to build relations across various countries / cultures; Excellent communication skills (oral, written and presentation skills)

  • Fluent in English (oral and written), Polish nice to have

What we offer

  • Enjoy a stable employment in a company with a long history in innovation and technology

  • Collaborate with experienced experts in an international environment

  • Seize individual development and training opportunities, from job specific to soft skills

  • Private medical care (including offers for family members) and life insurance

  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program

  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • saving & investment scheme

  • corporate library

  • video games at work

  • coffee / tea

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

  • family picnics

Recruitment stages

Phone Screening


Interview with Recruiter and / or Manager


* Additional technical / language check



ABB Business Services

ABB is a leading global technology company in power and automation that enables utility, industry, and transport & infrastructure customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in roughly 100 countries and employs about 135.000 people.

ABB built a Global Business Service (GBS) organization globally. There are four centers globally – GBS Bangalore, Krakow, Tallinn and San Luis Potosi. The GBS centers are the cornerstones of the ABB HR Delivery Model and allow ABB to consolidate and deliver top-quality HR services to our businesses around the globe. Joining the ABB GBS HR Operations in Krakow, you will have the opportunity to work in a high-paced international environment and grow together with the rapidly developing business. Join us now in this exciting journey and seize the unique opportunity to take an active part in shaping the development of the new global organization in GBS.

The GBS HR Operations Europe Hubs Delivery Lead is fully accountable for managing the operation of the GBS HR Operations in Krakow and Tallinn and takes responsibility for the delivery of high-quality services, to supported business locations and clients and against agreed performance targets. As the ABB HR Transformation is ongoing, the GBS HR Operations Krakow / Tallinn Delivery Lead plays a key role to ensure successful execution of the transitions according to the migration plans. Furthermore, the GBS HR Operations Krakow / Tallinn Delivery Lead will drive further optimization of HR processes in close collaboration with the Global Service Lines.

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

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