Oferta pracy

Please enclose to your application signed statement: I hereby agree for processing my personal data provided in my CV/Application form, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of labor law, by Elavon Financial Services DAC (Sp. z o.o. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce Warsaw 02-515, ul. Puławska 17, for the purpose of THIS recruitment process.
Elavon Financial Services

Genesys Engineer

Elavon Financial ServicesAbout the company

  • Puławska 17, Warszawa
    Warszawa, Masovian
  • Valid for 15 days
    until: 02 Jun 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Elavon Financial Services

Puławska 17

Warszawa

Technologies we use

Expected

  • Oracle

Your responsibilities

  • Primary responsibility will be working with Genesys 8+ premise applications in an environment that includes SIP & Avaya Communications Manager.

  • Responsible for designing, developing, and supporting the CTI technology and infrastructure for all company owned and company supported locations.

  • Responsible for coordinating and contributing to projects that affect Contact-Center Services for the company, including internal and external entities.

  • Responsible for Technical documentation and drawing.

  • Responsible for System and data backups

  • User trainings on Telecom applications and procedures as needed

Our requirements

  • Expert operation and maintenance of framework architecture (SIP), HA redundancy, OCS

  • Proficient knowledge of reporting components (Infomart, CCPulse) and proficiency working with databases (Oracle)

  • Proficiency in call routing and IVR (Composer, IRD)

  • Knowledge and experience of Contact Center Redundancy and Disaster Recovery Planning

  • Genesys WFM knowledge will be an asset

  • Experience with Avaya integration will be an asset

  • Basic knowledge of networking technologies and protocols

  • Ability to work in multinational environment

  • Experience with Agile project methodology and software development lifecycle

  • Ability to build and update documentation for contact-center systems

  • Avaya Communications Manager AES

  • Verint Call-Recording

  • Amazon Web Services

  • General programming principals

  • In-depth knowledge of Windows-based Server hardware and software and operating system

  • 3rd Level Degree in related IT subject is desirable.

  • Genesys Certification.

  • Minimum 5 years of related experience in a contact-centre environment.

  • Experience working in the Financial Services industry a distinct advantage.

  • To read, analyze and interpret common business documents

  • Excellent Oral & Written Skills with ability to construct documentation for external distribution

  • Ability to communicate technical information to non-technical staff

  • Proven ability to Multi-Task

  • Travel to European locations may be required

  • Availability to work out-of-hours when requested and on-call will be required

  • To work well in a team environment with multiple internal contacts.

  • Must have the desire to excel and possess excellent integrity.

What we offer

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • dental care

  • no dress code

Elavon Financial Services

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

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This is how we work
This is how we work